911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
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6 helpful tips from the Seminole County (Fla.) Fire Department
The feature picked up the hard fall that Bob Burdett sustained and alerted 911, who located him and transported him to a hospital
There is an increasingly pressing need for PSAPs to be able to translate text-to-911 messages sent in languages other than English
Since the county went from four 911 centers to one, costs have increased, staff have unionized and technology is blamed for dispatch delays
Emergency crews evacuated 87 residents from a nursing home in Porter as floodwaters began to seep into the home
Researchers suggest early recruitment efforts to improve the lack of diversity in EMS, which has cultural divide, communication implications
Fire Commissioner Adam Thiel’s efforts to align how fire and EMS responses are measured includes “pot of meat” fires, dispatch time
The Phoenix Police Department announced that they would dedicate a new “quiet room” for dispatchers to help them deal with the stress of the job
Veteran firefighter-EMT Shawn Allen sought to create a unique comedy-drama that was a mixture between “The Office” and “Rescue Me”
The current analog-based system would be upgraded to an all-digital radio system
Authorities were searching in vain for Jada Strong before her live stream alerted Facebook to her medical emergency
John Shaw’s 78-second call with United Airlines Flight 93 passenger, Edward Felt, is part of a new book titled “The Only Plane in the Sky: An Oral History of 9/11”
Lumberton officials acknowledged their employees were in the video and called the incident a “serious error in judgment”
Hundreds of supporters of the library took to the streets to oppose a funding change that would take away income tax revenue from libraries and transportation agencies
Texas lawmakers passed a bill changing the definition of a first responder to include operator or emergency services dispatcher
The Austin-Travis County EMS union is calling for the creation of a police dispatch code that informs officers whenever a medic is in distress
Police released audio of a former 911 dispatcher scolding a frantic newspaper delivery woman for driving into floodwaters
Knox County Judge and Executive Mike Mitchell said this resolution is being adopted across the Commonwealth
The Akron Fire Department is launching a paramedicine program to offer free, in-home consultations to help residents and reduce non-emergency calls
The Fire Peer Support Initiative provides an upstream approach to a holistic lifestyle aimed at reducing the negative effects the job has on first responders
The money will help fund renovation, hardware, equipment and associated technology costs for the call center
The goal of the Heads Up program is to decrease the unknowns while responding to an emergency call
Fredericksburg’s City Council set a priority in 2014 to establish around-the-clock advanced medical service to address the burden of increased medical calls
BFD responded to an average 154,800 EMS calls compared to 34,900 fire calls over the last three years, prompting changes to the how the FD responds to calls
The lawsuit claims dispatchers failed to send help, even though 13 seconds into the call, the 911 system pinged Brian Wing’s location
Jeffery Henson, 57, lives with a genetic neurodegenerative disease and called the fire department more than 90 times in one month
911 callers were put on hold and transferred, and the emergency radio system froze due to excessive traffic during the attack at Marjory Stoneman Douglas High School
Rice University conducted an in-depth analysis of 911 calls, determining fire trucks were responding to 25% of calls where an ambulance was required
Daviess County Judge-Executive Al Mattingly requested a study be conducted on the feasibility of consolidating regional 911 dispatch centers into one center
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