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911 and Dispatch

From gathering necessities to understanding the hazards once the winds have ceased, these seven steps will ensure your community is prepared for a major storm
Learning how difficult call assignments can be made and where the industry is headed next
Regardless of pushback, providers have a responsibility to put the safety of the patient above all else when on scene
Snohomish County 911 and Valley Com 911 successfully executed a live 911 call re-routing drill on June 5, confirming the vision that has been four years in the making
Dispatcher Leon Price repeatedly asked the patient’s daughter whether the patient would be willing to be transported; she died a day later
Chippewa County dispatchers say the St. Joseph’s Hospital closure ties up resources, placing them on calls longer while waiting for first responders
Ventura County began using text 911 dispatchers in 2021
Morgan County 911 dispatchers describe the rewards and challenges that come with the job
Antoinette Finau served as an emergency services dispatcher with the Alameda County Sheriff’s Office for nearly 3 years
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The guide is a reference tool for emergency managers and first responders interested in learning about the products, services and capabilities available with FirstNet, the nationwide public safety broadband network
“I’ve got shots fired and an officer down,” a marshal can be heard saying over police radio. “Multiple rounds are being fired at officers”
The Albert Lea Fire Rescue community risk reduction program provides follow-up with EMS patients and has the interest of other agencies
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The program will deploy 911-integrated drones, equipped with AEDs, naloxone and tourniquets to assist in emergencies such as cardiac arrests, opioid overdoses and trauma incidents
A Horry County man called 911 three times before getting an answer while his wife was having a seizure
The National Highway Traffic Safety Administration’s Office of EMS is monitoring the incidents in Nebraska, Nevada, South Dakota and Texas
President Biden’s letter acknowledges the dedication of public safety telecommunicators and applauds the lifesaving service of 911 heroes
The National Highway Traffic Safety Administration’s National 911 Program has gathered a variety of resources to help you celebrate your colleagues and other 911 centers
First responders in Santa Fe County are currently using an unsecure, aging system with many dead spots
Consider these gifts and tips for showing your appreciation during National Public Safety Telecommunicators Week
First-of-its-kind technology immediately delivers ‘eyes on the scene’ to 911 professionals empowering them to give precise details to first responders to accelerate and improve their response
Consider adding these often-encountered patients to your EMT or paramedic class’s patient assessment drills or high-fidelity patient simulations
Learn how emerging AI applications will impact dispatch, ePCR, education and revenue cycle management
$46 million in state funding will give dispatchers across the state more accurate caller location information
Oakland County said the county’s P25 replaces the 20-year-old radio system it had and will support faster response times and more robust connections
The Orange County Sheriff’s Department is implementing a 911 screening process that involves a few short questions to determine if a deputy or a mental health expert will respond to the call
RAND report finds 911 and 988 mental health hotline require coordination from law enforcement, mental health specialists and others to promote interoperability
Matt Zavadsky, MS-HA, EMT, details the impact of integrating a 211 system into the 911 process and the benefits to the community
When it became clear the woman’s heart rate was dangerously unstable, the jail staff used a defibrillator to restore her heartbeat to a normal rhythm
Of the 1.3 million calls answered by Atlanta’s emergency line last year, only 45,000 were considered high-priority