911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Clinical, operational and legal solutions for high utilizers of the 911 system
Leveraging AI to reduce the burden on dispatchers
This special episode of Inside EMS explores the shift from reactive to preventative strategies in emergency services and the crucial role of technology and health initiatives
Mayor Brandon Scott said the city is readying a team of call takers, dispatchers, support staff and a supervisor to deploy in a few hours
Funding will allow for a social worker to accompany Lexington police on crisis calls
The caller had conducted an internet search for the ‘Dover Police Department’
Teamwork was highlighted among the dispatcher giving CPR instructions and Chelmsford police officers, firefighters, medics and hospital paramedics providing patient care
The research found that a 5-degree jump in the daily average temperature can prompt hundreds of additional calls to 911 over a month
One significant recipient is the Southwest Minnesota EMS Corp, awarded nearly $10 million to implement a tele-EMS system
Optimizing resource management
Jefferson County 911 is in the process of using artificial intelligence to improve operations and help with dispatcher shortage
5 patient communication strategies to improve response to interventions, increase patient satisfaction and outcomes, and decrease job-related stress
5 insidious partner issues to avoid so that patients feel safe in our care
Audio of the 911 call reveals the woman confirming she wanted to be taken to a hospital so she could charge her phone
Bill Kinch, sales engineer for Priority Dispatch, shares his tip for improving resource deployment
In this episode, our co-hosts discuss EMS1 columnist Todd Bowman’s latest article focused on building confidence in new providers
Jennifer Dantzler, director of the Including Kids Autism Center, joins the podcast to share how EMS can better care for and communicate with patients with autism
The planned upgrades would see all Tri-Cities first responders brought onto the newer, digital 800 mhz frequency
Review how your own community prepares for special events for these essential elements
Transforming how we respond to emergencies and, ultimately, how we save lives
Age, capabilities and outages point toward a growing problem in the nation’s emergency response system
Health Department officials have seen a steady increase in 988 calls over the last two years
County/state 911 authorities can require service providers to complete two upgrade phases: converting to digital platforms and meeting international next-gen 911 standards
University Hospitals is using a $3M grant to improve the EMS response to mental health crisis calls
Dispatch centers across the country reported disruptions due to the Microsoft 365 outage, including having to write 911 calls on paper to share with first responders
CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts
A Zanesville woman pleaded guilty to making false alarms and misuse of 911
With Prepared’s technology, iPhone users can share live video during an Emergency SOS call; dispatchers can also share data with first responders while they’re en route
A busy roadway is hands-down the most dangerous environment where we routinely work
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