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Moving into a leadership role can be an exhilarating and proud moment; it can also be a daunting one. Whether you’re paid or volunteer, working for a department large or small, all new leaders face similar career development opportunities and administrative challenges. To be a successful new leader, you will need to identify the support systems, processes and tools to maximize the opportunities and clear the hurdles.

EMS1’s Leader Playbook is one such tool to increase your effectiveness as a new leader, helping enhance your leadership KSAs, develop trust among your medics, and build your confidence. The Playbook offers a wealth of resources as you grow into your position of authority and move beyond basic management and supervision skills to lead and inspire with integrity and passion.

The Leader Playbook spotlights the most vital areas of growth and responsibility for new EMS leaders, focusing on how you can be a servant leader, support department policies and create a culture that fosters continuous improvement among all members, including yourself. Learn from other new leaders featured in profiles or interviews, sharing their stories of continuous leadership improvement. Connect and collaborate with your peers to expand your network, elevate your leadership profile and learn best practices to navigate the most common leadership quandaries and opportunities.

When leadership is clear, disciplined and consistent, even the most unlikely group can perform with precision
COMPLETE COVERAGE
Virginia’s EMS director delivers a candid lesson in rebuilding trust, governance and integrity after systemic failure
A Marine general’s blunt leadership truths meet a forward-looking vision of AI, autonomy and a profession that can’t stand still
Asbel Montes calls on leaders to build accountability, courage and growth through intentional support
Use the habit loop to set goals in motion and achieve success
Not every call needs a transport (but every call needs to get paid)
From the chief’s office to the back of the ambulance, leadership behavior sets the standard
Making EMS partnerships work for the mission
A 2,500-year-old strategy book might explain why your crews are frustrated and your culture feels chaotic
Annual evaluations don’t break careers — silence does. Without clear, quarterly feedback, confusion replaces growth and courage gets outsourced to paperwork.
“EMS professionals are watching, not for speeches, but for behavior. They are listening, not just to words, but to tone. They are deciding — quietly — whether their leaders are present, consistent and trustworthy.”