Communication
Discover our directory of articles on Communication in EMS, designed to help professionals enhance their verbal and non-verbal skills for more effective interactions with patients, colleagues, and other first responders. This collection covers topics like crisis communication, patient rapport, and inter-agency coordination. Mastering communication is key to ensuring clear, accurate, and compassionate exchanges in high-pressure environments. For related content, check out our management resources. Improve your communication skills with our expert guidance.
Twenty-five years after the attacks, Esposito reflects on sacrifice, resilience and the changes that reshaped emergency response — and challenges today’s responders to live up to the standard set by those who served
FDNY Chief of Department John Esposito recounts FDNY’s devastating losses, the decisions that saved thousands of lives and why honoring 9/11 means preparing the next generation to meet the moment
How one day transformed emergency preparedness and the lives of generations of first responders
Lillian Bonsignore spent weeks working the pile; 25 years later, the area still triggers her brain to recall the smell “like it’s day one”
FDNY Assistant Commissioner for Communications Steve Gregory reflects on the unsung heroes of the 9/11 response:
“I don’t know what the next level beyond fantastic is”
“I don’t know what the next level beyond fantastic is”
Stop managing schedules and start strengthening your workforce
From emotional intelligence to adaptability, learn how to spot top-tier EMS providers
From airport access and scene safety, to FAA emergency plans and NTSB investigations, responders need specialized preparation before the call comes
From the first unit on scene to the final hospital handoff, seamless coordination across agencies creates safer scenes, stronger teams and better care for every patient
More than 20% of 911 calls to Columbia and Richland County were abandoned before operators answered, raising concerns about staffing shortages and emergency response delays
Acadian Ambulance launches response kit to help first responders communicate with nonverbal patients
A new autism resource kit adds communication tools, training videos and caregiver support resources inspired in part by a January crash involving a 14-year-old autistic teen
Work smarter, document faster and submit with confidence
Center County plans to replace 1,031 portable radios and 331 mobile radios, citing aging equipment, rural dead zones and rising replacement costs
Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking
Empower personnel to step in early — before issues escalate
The key to improving media relationships, public trust and crisis communication is a trained PIO who understands both the job and the story
Break the one-size-fits-all approach and build trust through personalized, people-first communication
Lessons from agencies mastering real-time collaboration under pressure
A look at what first responders need now – and what they need next
Cobb County’s first caller video rescue showcases Next Generation 911 tools, while Gwinnett, DeKalb and Atlanta invest in tech and staffing
Sensory differences aren’t always visible — but they can dramatically affect how patients react during emergencies. Learn how EMTs can identify and respond with care.
An independent review says incident command wasn’t formally established until 25 minutes after the shooter was in custody and fire crews were dispatched late
The Enhancing First Response Act would recognize dispatchers’ lifesaving role and improve emergency communications infrastructure
A Galveston officer’s near-fatal submersion has fueled public outrage over EMS response times. Clinical science tells a different story — and reveals why cooperation, not conflict, is needed now.
This informative webinar will provide key information on how two public safety agencies (one police and one fire) funded comprehensive smartphone programs that provided issued devices to all personnel.
Mislabeling public safety K9s creates confusion, liability and access issues during high-stakes deployments
Experts say Katrina’s communication breakdowns, coordination gaps and aid delays still shape policy and should guide today’s debates over FEMA’s future
With the right investment and buy-in, mentorship programs can facilitate skill development, career advancement and improve provider retention
The AP reconstructed the July 4 Texas flash flood rescue using responder audio and survivor footage, revealing a chaotic response as the disaster killed 136 people
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