As AI tools move quickly from concept to deployment, EMS leaders face practical questions about value, risk and readiness. This series provides clear, applied guidance for chiefs, directors and agency leaders on how to evaluate and implement AI to support clinical care, reduce documentation burden, improve decision-making, streamline operations and simplify workforce management.
Commissioner Lillian Bonsignore on recognizing EMS as an essential service with the funding and career pathways to match
SPOTLIGHT ON AI
Closing out the year with a rapid-fire look at what frontline providers are really saying — from spinal immobilization, to swiping through microlearning
LEADERSHIP INSIGHTS
When leadership is clear, disciplined and consistent, even the most unlikely group can perform with precision
From five-alarm fires to pay parity battles, Bonsignore brings calm credibility to one of the toughest jobs in public safety
Why EMS organizations struggle with accountability (and how strong leaders fix it)
How state EMS offices and accreditation partnerships build the EMS workforce
EMS leaders set the tone for nurturing employees and moving organizations forward with integrity
Use a distracted driving policy to educate personnel on the risks of distracted driving and to set clear expectations for in-vehicle behavior
Eric Knudsen’s work as a ski patroller and EMT is reshaping how he leads innovation in emergency care technology
Why leaders who wait for alignment are quietly creating paralysis instead of progress