911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
The communication lines in EMS make it the mobile solution to bring the ER and lifesaving care to the patients
Who among us, in a moment of fatigue and frustration, hasn’t imagined parking the ambulance somewhere the sun doesn’t shine
Alexia Jobson and Mark Tenia discuss communicating effectively with the media
The Bridge was founded in 2018 by first responders in response to the fatal shooting of Westerville police officers Anthony Morelli and Eric Joering
Commissioners were asked to approve $92,500 for Next-Gen call routing software and $1.3 million for an upgrade/refresh to the VESTA system
After being a victim of bullying, Emily began making thank you cards to law-enforcement agencies, corrections, EMS, firefighters and the military
FDNY emergency call operators have temporarily relocated to MetroTech Center ‘out of an abundance of caution’ after Verizon wire cables were cut near the building
Obtain these three rights to implement FirstNet into your emergency response communications system
Counties are required to have two dispatchers on duty at all times or have an agreement in place to answer possible rollover calls
Volunteer fire department president signed grant application for chest compression device that later saved his life
The Santa Fe County’s new harm-reduction unit aims to provide access to treatment, education and the necessary drugs before they become a statistic
APCO’s Voices Behind the Incident seminar brought together dispatchers that responded to the 2017 Las Vegas Shooting to talk about their experiences and share insights
The city has lost so many fire dispatchers that it can no longer fully provide fire dispatch services to itself or its neighbors
After a 12-year absence, Airlift Northwest established a permanent base in Wenatchee Valley
Maplewood first responders teamed up to create the program in response to the escalating mental health crisis
Richard VanTroost, 66, wanted to personally thank and shake hands with the first responders who saved his life when he suffered a heart attack
City and county leaders are in negotiations to transfer Lockport Police Department’s in-house dispatch system to county central dispatch
The operational changes made will improve 911 operations resulting in improved first responder safety and the safety of the public
Mahliyah crawled back into the car, where she saw that the younger child’s head was bleeding, and lifted her out of her seat and through the trunk to safety
Jenson Goldsmith guided emergency crews to his house, unlocked the door and kept his 18-month-old sister calm as the crew helped his mom
Problems with “zero status” and “non-communication” from Pafford Medical Services to 911 Central Dispatch were cited as issues with the ambulance company
The 67,000-square-foot center features upgraded technology and communication devices
The emergency dispatchers fielding the calls in 2017 had never before experienced such a storm of desperate pleas prompting them to give life-saving, unique instructions
Dispatchers say the consolidated dispatch center is grossly understaffed and that mandatory overtime oftentimes means 16-hour double shifts
911 call operators first found bedbugs in a room at the Public Safety Answering Center II and bug-sniffing dogs have been finding the critters ever since
Speakers from FirstNet Authority and FirstNET at AT&T presented how the national public safety broadband network works, who can use it and four key local agency operational takeaways
The city will increase staffing for the Resource Access Program, an initiative that provides outreach and resources to residents who are frequent 911 callers
The state of the city’s dispatch system became a concern when Sheriff Jim Voutour warned that only one of the city’s dispatch center phones was still working.
The criteria-based dispatch would allow dispatchers to rank emergency calls based on severity, and allow them to send the appropriate level of care
The proposed dispatch system would cost approximately $200,000, which includes equipment and labor costs and would be purchased from Motorola
The Chattanooga Fire Department will house a master of social work intern from the University of Tennessee at Chattanooga to perform case management and better train firefighters in their evolving role
Policies, training and practice changes resulted in faster response time, penalty savings and improved morale across EMTs, paramedics and EMS leadership
MOST POPULAR
- The enduring legacy of 9/11 on public safety practices
- Fast, accurate triage moves 17 from Minneapolis church shooting to hospitals in 25 minutes
- DNR ambiguity: Making the right call on scene
- EMS1 readers respond: Paramedic-first dispatch sparks debate over low-acuity response
- Next-gen emergency response: How live streaming can transform 911 dispatch