911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Cebollero, Dudley and Ludwig discuss honoring the legacy of 9/11
Poor decisions impact the public trust in the agency and the profession
Fire Chief (ret.) Craig Daugherty recalled the day he responded to shots fired at the high school where his 15-year-old daughter was in lockdown
911 call operators first found bedbugs in a room at the Public Safety Answering Center II and bug-sniffing dogs have been finding the critters ever since
Speakers from FirstNet Authority and FirstNET at AT&T presented how the national public safety broadband network works, who can use it and four key local agency operational takeaways
The city will increase staffing for the Resource Access Program, an initiative that provides outreach and resources to residents who are frequent 911 callers
The state of the city’s dispatch system became a concern when Sheriff Jim Voutour warned that only one of the city’s dispatch center phones was still working.
The criteria-based dispatch would allow dispatchers to rank emergency calls based on severity, and allow them to send the appropriate level of care
The proposed dispatch system would cost approximately $200,000, which includes equipment and labor costs and would be purchased from Motorola
The Chattanooga Fire Department will house a master of social work intern from the University of Tennessee at Chattanooga to perform case management and better train firefighters in their evolving role
Policies, training and practice changes resulted in faster response time, penalty savings and improved morale across EMTs, paramedics and EMS leadership
The move, pending an August meeting of the board prior to budget approval, would reduce the number of active dispatching positions from 16 to 14
Medics had declared the infant dead and an active crime scene was established before the hoax was discovered
The emergency communication tower necessary for loggers, fire personnel and ham radio operators was cut down over the weekend, causing more than $60,000 in damage
The American Heart Association challenged high schools and colleges across Massachusetts to participate in this event to teach as many people in their community CPR
With the Text-to-911 initiative, individuals in four Kentucky counties now have the capability to text authorities during an emergency, effective immediately
All of the calls that department received was from people wondering what happened, rather than reporting an emergency
April Lucas is one of the 19 people who serve as a dispatcher at the Enid Police Department’s communications office, where they answer 500 to 900 calls with three to five dispatchers per 12-hour shift
The toolkit includes resources such as videos and training materials to assist EMS and 911 agencies
The information contained in a feasibility study done last year to determine if and how the Twin Cities could run their own 911 service would likely be offered up for use in the Lewis County-TCOMM study
The departments are recommending that the Minnesota Public Utilities Commission beef up CenturyLink’s reporting requirements for the Minnesota 911 system
The team has branched out to local EMS agencies to work with families of patients at high risk for sudden cardiac arrest who get a “prescription” for CPR instruction
Burlington, Danville and Middletown approved the renewed, two-year DesCom 28e agreement in May
The communication paths needed for the system have been deemed free from obstruction and the frequency coordination is at 85% completion
The lawsuit alleged that Century Station, which handled the 911 calls, provided poor training to its deputies and had failed annual inspections
When every moment matters, Tyler Technologies’ New World CAD gets critical information where it needs to go
An analysis showed that 56% of the 4,272 emergency alert calls in the first hours of the Paradise fire failed
The communication center’s call volume increased 10% between 2015 and 2018 with 1,103,407 incoming calls in 2018
The outreach team will have a crisis intervention team officer, a paramedic, a mental health specialist and a homeless outreach specialist
“Your ability to stay calm and provide information and render aid to your mother goes above and beyond what we would expect from someone your age,” Fire Chief Mick Humer told her
Last year, the Chattanooga Fire Department received 1,320 calls for non-emergency citizen assists, which include lift assists
Problems with portable communications between firefighters, police and emergency services personnel are getting worse and becoming more frequent