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Why ‘no comment’ is the wrong comment

Alexia Jobson and Mark Tenia discuss communicating effectively with the media

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This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit

In this episode of the Inside EMS podcast, Host Rob Lawrence is joined by Alexia Jobson of REMSA Health and Mark Tenia of the Richmond Ambulance Authority.

Rob, Mark and Alexia are taking communications on the road this conference season in a number of pre-conference sessions.

The team discusses:

Rob, Alexia and Mark also discuss the downside of offering “no comment” to a reporter, as well as tips for dealing with live and pre-recorded interviews. Finally, Rob discusses the free training available at the Emergency Management Institute at Emmitsburg, Maryland.


Read more:

5 best practices for media appearances by EMS chiefs and field personnel

Seize every media request to your EMS agency as an opportunity to build relationships, trust, and goodwill

Rob Lawrence has been a leader in civilian and military EMS for over a quarter of a century. He is currently the director of strategic implementation for PRO EMS and its educational arm, Prodigy EMS, in Cambridge, Massachusetts, and part-time executive director of the California Ambulance Association.

He previously served as the chief operating officer of the Richmond Ambulance Authority (Virginia), which won both state and national EMS Agency of the Year awards during his 10-year tenure. Additionally, he served as COO for Paramedics Plus in Alameda County, California.

Prior to emigrating to the U.S. in 2008, Rob served as the COO for the East of England Ambulance Service in Suffolk County, England, and as the executive director of operations and service development for the East Anglian Ambulance NHS Trust. Rob is a former Army officer and graduate of the UK’s Royal Military Academy Sandhurst and served worldwide in a 20-year military career encompassing many prehospital and evacuation leadership roles.

Rob is a board member of the Academy of International Mobile Healthcare Integration (AIMHI) as well as chair of the American Ambulance Association’s State Association Forum. He writes and podcasts for EMS1 and is a member of the EMS1 Editorial Advisory Board. Connect with him on Twitter.