911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Learn how emerging AI applications will impact dispatch, ePCR, education and revenue cycle management
Matt Zavadsky, MS-HA, EMT, details the impact of integrating a 211 system into the 911 process and the benefits to the community
A recently published white paper establishes a path for public safety legislative advocacy
The legislation would provide more medical and mental health benefits for public safety telecommunicators
What’s in a name? From dispatchers to telecommunicators or “headset heroes,” social posts show appreciation for the “first, first responders”
This week’s photo showcases one of the many social media posts highlighting telecommunicators and the life-saving work they provide every day
Learn how Avive’s new AED & response system can improve systems of care
People’s emergency text messages will be automatically translated for dispatchers
Cyber security strategists join the podcast to discuss the implications of a cyberattack on EMS infrastructure
Sharon McDonough has had a central role in repairing Tucson’s 911 center during a turbulent time
Therapeutic Transportation teams are intended to free up police, EMS providers and firefighters, as well as assist in alleviating hospital overcrowding
EMS Products
The communications platform for first responders went live in 2017 and currently has three million users nationwide
The FCC is monitoring the 3G phase-out and working to “implement safeguards” for older phones and other devices, a spokesperson said
Multiple agencies responded to the wreck and uninjured drivers were taken to the Pendleton Convention Center
Proponents also say the Crisis Response Unit reduced the number of people who were brought to jail or the ER and helped reduce violent crime
Each STAR team, which consists of a paramedic and a mental health professional, responds to mental health 911 calls throughout the city
The Wake County program will use-of-state nurses to help EMS staff determine the care needed for non-life-threatening emergency calls
Lexington’s team has added staffers and expanded to include rapid responses to overdose deaths
Dispatcher Alecia Chavous could hear the man breathing erratically, and sent a fire crew to the coordinates provided by the Apple device
John Benning reportedly called 911 five times and told first responders his brother had been poisoned
The investment into Greenfield Ambulance’s partnership with Corinth EMS will remove confusion for dispatchers and better serve residents, officials say
Learn how to streamline your operations to gain greater flexibility and transparency
Through nearly two years of pandemic, the HEMS industry has been hit hard but proven resilient
The data and software company expects continued challenges with staffing and COVID, as well as advancements in technology and data usage
The new policy should help hospitals cut about 15-20% of daily calls for service, said Dan Lynch, emergency medical services director
Gamunu Wijetunge is “a leader within NHTSA’s Office of EMS, an advocate for clinicians,” said Jon Krohmer, who is retiring from the position
Boston-based Cataldo Ambulance’s Ron Quaranto discusses leading a large EMS organization through the pandemic, recruitment and retention, and vaccine mandates
Including dispatchers in debriefings for major events can help them achieve maximum emotional recovery
Changing just one of many variables that impact EMS response to 911 calls points to the complexity of changing average response times
A Crisis Car pilot program is pairing three disciplines: police, mental health and EMS to respond to behavioral emergencies
Two Racine agencies say they can only accept planned transports, which leaves medical emergency responses to be answered by firefighters
Reports indicate the city is experiencing a significant uptick of emergency calls amid the latest rise in new cases
Learn how balanced usability, access and security enable first responders to do their jobs more effectively wherever they are
