911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Matt Zavadsky, MS-HA, EMT, details the impact of integrating a 211 system into the 911 process and the benefits to the community
A recently published white paper establishes a path for public safety legislative advocacy
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
Each STAR team, which consists of a paramedic and a mental health professional, responds to mental health 911 calls throughout the city
The Wake County program will use-of-state nurses to help EMS staff determine the care needed for non-life-threatening emergency calls
Lexington’s team has added staffers and expanded to include rapid responses to overdose deaths
Dispatcher Alecia Chavous could hear the man breathing erratically, and sent a fire crew to the coordinates provided by the Apple device
John Benning reportedly called 911 five times and told first responders his brother had been poisoned
The investment into Greenfield Ambulance’s partnership with Corinth EMS will remove confusion for dispatchers and better serve residents, officials say
Learn how to streamline your operations to gain greater flexibility and transparency
Through nearly two years of pandemic, the HEMS industry has been hit hard but proven resilient
The data and software company expects continued challenges with staffing and COVID, as well as advancements in technology and data usage
The new policy should help hospitals cut about 15-20% of daily calls for service, said Dan Lynch, emergency medical services director
Gamunu Wijetunge is “a leader within NHTSA’s Office of EMS, an advocate for clinicians,” said Jon Krohmer, who is retiring from the position
Boston-based Cataldo Ambulance’s Ron Quaranto discusses leading a large EMS organization through the pandemic, recruitment and retention, and vaccine mandates
Including dispatchers in debriefings for major events can help them achieve maximum emotional recovery
Changing just one of many variables that impact EMS response to 911 calls points to the complexity of changing average response times
A Crisis Car pilot program is pairing three disciplines: police, mental health and EMS to respond to behavioral emergencies
Two Racine agencies say they can only accept planned transports, which leaves medical emergency responses to be answered by firefighters
Reports indicate the city is experiencing a significant uptick of emergency calls amid the latest rise in new cases
Learn how balanced usability, access and security enable first responders to do their jobs more effectively wherever they are
Mission critical communications networks and Wireless WAN work in concert to enable first responders to make informed decisions and act quickly
How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem
Tips on what to look for in a CAD system, how to implement it and how to keep it up to date
Cyrus Iarrobino took his mom’s advice to call 911 and followed a dispatcher’s directions until EMS providers arrived
The measure would end some Medicare restrictions and extend emergency waivers
The mobile crisis intervention class is planned to run three times a year with cohorts made up of participants from municipalities, nonprofits and community groups
The wildest calls of the year included an impaling, cicadas, a turtle, attempts to steal ambulances, and something you should not say to 911 dispatchers
Kyle Garrett, 23, worked at the Bell County 911 Center alongside his cousin and best friend
3 tips to build a more robust emergency response ecosystem for mental health crises in your communities
“Our new pattern for FDNY EMS is shaving about a minute off ambulance trips from incident locations to hospitals,” said Professor Andrew Smyth
According to Houston’s FF union president, officials had asked for radios to contact private EMS but were only provided cellphone numbers
Donovan Davis, Randolph County Emergency Services chief, said the department is grateful that county officials are committed to providing quality services to the public
