911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
A new Las Cruces, New Mexico, program aims to better serve community members experiencing mental health emergencies
A back-to-basics review of communication center types and facility equipment, plus must-have dispatcher skills
Lessons from a bystander responder and co-survivor of SCA, Kristin Flanary – Lady Glaucomflecken, lifesaver, CPR champion and keynote extraordinaire
FDNY EMS Chief Lillian Bonsignore says “any and all options” are on the table to prevent a lag in response times due to the spread of COVID-19 among members
Union leaders said the COVID-19 crisis has driven 911 calls up by 40% while staff is decreasing as department members test positive
It is critical that agencies prepare, educate and train dispatchers to evaluate the signs and symptoms of COVID-19
The businesses that equip and serve first responders are supporting the national emergency response with new products, free services and donations
Four agencies explain how they’re keeping their communities up to date on COVID-19, give advice on when to call 911 and how to avoid taking COVID-19 home or back to the station
The company recommended the use of surgical masks for lower risk calls in order to preserve the supply of respirators
Sorting through the maze of public health information overload and overlap
Epidemiologist calls for drastic actions to save lives and keep the EMS system from collapsing
Many 211 centers are now working with state and local health officials to provide vital COVID-19 information to the public
Twin Cities-area police, paramedics and firefighters are recalibrating their response to the spread of the new coronavirus
As the rest of the nation ramps up its COVID-19 response, Washington provides some early lessons on emergency communication
Police in an Oregon city took to social media to recommend several toilet paper alternatives for residents
The package is free for EMS and healthcare organizations seeking to limit exposure through telemedicine and interfacility communication
The First Responder Network Authority announced Acting Executive Director Edward Parkinson has been selected to lead the organization
A committee formed after local firefighters and residents expressed frustrations over EMS response times and service
Fire officials say the fees would hopefully deter facilities from relying too heavily on emergency services
The fire department said they believed an ambulance had already been sent, but it was sent to the wrong location
Lawmakers have proposed a bill that will prevent the FCC from auctioning off the band of spectrum used by first responders across the country
Dispatcher Alexandra Norris said the call was the most memorable moment of her dispatching career so far
Officials say last year’s pilot program has been a success and plans to include more municipalities
Officials say the dispatcher didn’t initiated an EMS response during or after the eight-minute 911 call despite having the patient’s address
One county recently purchased a system using a $100,000 state grant
Focused on the effects of the load brought home by telecommunicators, this study outlines perceived changes family members of dispatchers notice during their tenure in the profession
Reigniting passion for the job, setting a good example and focusing on people can help your center thrive.
A paramedic and whistleblower called the commissioner’s order a “cover-up” amidst ongoing response time problems
Mineral County 911 also hopes to implement text-to-911 services within the next eight months
Firefighters and police searched the caller’s apartment complex for 45 minutes, a few hours before he was found dead by his roommate
Virginia research project highlights possible solutions for filling hiring and knowledge gaps
The mother of five told the dispatcher she didn’t have a way to feed her 6-week-old infant
A new team consisting of a nurse practitioner and a social services worker responds to certain 911 calls for medical issues
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