911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Your agency should have a policy covering communication with Deaf and hard-of-hearing people; are you familiar with it?
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
The system alerts only the fire and EMS stations being dispatched and is meant to reduce first responders’ stress
A California county grand jury found that deficiencies at Oakland’s 911 center caused thousands of calls to go unanswered for up to two minutes
Officials say fire department and police personnel were not able to enter the zone and did not reach either victim
The city is poised to direct the funds toward the Portland Street Response program that would dispatch paramedics and behavioral health experts on some calls
Funding, COVID-19, civil unrest: Resources from the Federal Interagency Committee on EMS Meeting for the challenges facing EMS
The dispatcher said what she was seeing on video looked “different,” and she didn’t care if the call made her look like a “snitch”
The pilot program will dispatch new mobile teams to help those having a mental health crisis or substance abuse problems
Albuquerque Mayor Tim Keller proposed a plan to send social workers and other specialists to mental health and homelessness-related calls
The suit alleges a man died after paramedics failed to treat or transport him
Instead of sending armed police officers, the goal of the six-month pilot program aims for de-escalation and support using mental health professionals
A webinar will outline best practices following implementation of the integrated AED geolocation plan
EMS leaders in several cities described challenges with equipment, communications and staff fatigue
The ACLU and other critics have raised privacy concerns about the sharing of patients’ names and addresses public safety agencies
The woman was found hiding in a closet in her home after dozens of rescue personnel searched for her
What we can learn about EMS responsibility to intervene from the death of George Floyd
Hennepin Healthcare EMS Chief Marty Scheerer said he believes paramedics did everything right but may not have initially known the severity of Floyd’s condition
Callers can discuss their symptoms with dispatchers to help determine whether transport is necessary
The company will provide free 5G access to all public and nonprofit state and local fire, police and EMS agencies for 10 years
The agreement had allowed the 911 center to mark virus patients’ addresses with a respiratory alert flag
IAFC identifies fire and EMS connections in the bill, calls for support of the latest coronavirus aid package
Reports from two fire and rescue agencies found twice as many people were already dead in April when responders arrived at their home than the previous year
The right mobile apps can keep firefighters connected to everything dispatch has to offer about their fire scene – enhancing their performance and safety – and help fire inspectors complete more inspections than ever before with more accuracy
Officials say they were falsely assured that the clinic would not be treating a high number of patients at risk of suicide
Organizers seek broad participation to acknowledge the fallen and those serving during social distancing
Four fire/EMS department representatives share their tips for reinforcing health and safety messages during the pandemic
A proposed ballot measure would help the county raise money to replace the system, which has failed more than four times in the last seven months
In Boston, 911 callers can elect to speak with a physician rather than send an ambulance; in Worcester, EMS providers are equipped with a telehealth mobile app
Our co-hosts speak with New York EMT David Konig about how his agency prepared for the pandemic and what it was like as the number of people diagnosed began to rise
The woman said she suffered cuts and bites to her hands and called 911 in tears after struggling with the fox and sealing it in a pot
The agency said on Facebook that those with conditions such as chest pain, high blood pressure and abnormal blood sugar shouldn’t hesitate to seek treatment
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- Ill. 911 dispatchers receive training to listen for signs of strangulation
- Under new law, Wash. dispatchers will be classified as first responders
- Ga. county program allows some 911 callers to speak with a nurse, consider ER alternatives
- Study: EMS calls dropped 26% nationally during pandemic
- San Francisco legislation would allow EMS providers to order psychiatric holds