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Optimizing non-emergency transport

Low-cost options for improving dispatch, scheduling and resource management


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Effectively managing and dispatching non-emergency resources is increasingly complex. On Tuesday, June 20, at 1 p.m. CT, Bradshaw Consulting Services’ Craig Greenwald will discuss “A least cost approach to optimizing non-emergency transport scheduling and dispatch,” as part of the Pinnacle Webinar Series.

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This presentation reviews the issues facing every highly dynamic operation that combines pre-scheduled transports with inevitable on-demand requests from their initial brokerage through the final billing.

The comprehensive list of requirements, focusing on concerns between the call center and the providers for efficiently optimizing these calls will be reviewed, including how they can be complicated by various levels of provider skill or unique equipment needs.

Failure to account for these factors can create last-minute staffing shortages that often fail to keep the operation on time by creating service gaps; and can result in the use of inappropriate equipment, late arrivals or expensive overtime costs.

At the conclusion of this discussion, this webinar will briefly introduce a potential solution, NETCall, an automation tool that leverages geospatial optimization technology to minimize your operating costs and maximize on-time performance.

But regardless of your chosen solution, these are the critical factors that must be addressed.

Presented by Fitch & Associates, this Pinnacle Webinar is sponsored by Bradshaw Consulting Services.

The Pinnacle Webinar Series is produced in cooperation with Pinnacle Media Partner EMS1. Ninth Brain is also Fitch & Associates’ learning partner.

About the speaker

Craig Greenwald (1).jpg

Craig Greenwald, a seasoned GIS and geospatial expert, has 25 years of experience in developing, building and deploying GIS solutions.

Throughout his career, Craig has been a pioneer in Mobile GIS, helping clients complete field data collection projects involving everything from disaster management, to pole inspection, to the U.S. Census.

At Bradshaw Consulting Services, Craig has been focused on developing innovative solutions for EMS, with a focus on non-emergency medical transport.

He continues to help solve complex challenges and implement effective solutions for clients.

Additional resources for optimizing low-acuity responses

For more than three decades, the Fitch & Associates team of consultants has provided customized solutions to the complex challenges faced by public safety organizations of all types and sizes. From system design and competitive procurements to technology upgrades and comprehensive consulting services, Fitch & Associates helps communities ensure their emergency services are both effective and sustainable. For ideas to help your agency improve performance in the face of rising costs, call 888-431-2600 or visit