How to buy Computer-Aided Dispatch Systems and Records Management Systems (eBook)

Download this EMS1 computer-aided dispatch systems and record management systems buying guide to learn key steps for product selection, purchasing and implementation


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Nearly every EMS run begins with a call to 911. Dispatchers use computer-aided dispatch (CAD) systems and records management systems (RMS) – a game-changing duo in the 911 dispatch process – to log these emergency calls and take the appropriate steps to dispatch crews to the scene. 

CAD systems allow for the capture of critical data related to each call; phone number, address, call type and call-related times, such as call received, dispatch time, unit responses and unit arrivals. The systems can also provide recommendations related to responding units, as well as access to preplan information. They are the point of origin for data that provides demographics, research material and feeds the department demand analysis. They serve as essential information hubs for dispatchers, EMS providers and the community alike. 

A CAD system is clearly a key component that supports emergency dispatch operations. But how do these systems work and what do you need to know about them when considering procuring a system? We'll explore the functions of CAD systems with RMS throughout this guide, including: 

  • Key considerations before purchasing
  • Questions to ask vendors
  • Company directory

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