911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Agencies and government officials must evaluate performance expectations and funding to determine appropriate EMS delivery models
Your agency should have a policy covering communication with Deaf and hard-of-hearing people; are you familiar with it?
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Maverick Cochran gave first responders the necessary information and even helped them care for his younger siblings
Advocates for the proposed program say it would be a more humane way to treat people in crisis and police could still be called for backup
Officials say the breach may have leaked the names and addresses of those who tested positive for the virus
Kasey Brislane, 13, says her heightened sense of hearing enabled her to notice her neighbor’s cries for help
Harvey Mayor Christopher Clark said that residents’ service would not be disrupted during the transition
The integration of the two technologies will get first responders detailed information about the crash before they arrive on scene
While COVID-19 cases have surged, EMS run volumes have dwindled as people are legitimately scared of going to the hospital
A 911 dispatcher shares his journey with vicarious trauma and burnout, and how he has become a crusader for other responders in crisis
First responders have been instructed to assume everyone has the virus
First responders in some areas of Erie County reported weak signals and “spotty” coverage despite the recently-implemented $26.5 million system
The bill would require training for dispatchers to give CPR instructions immediately for suspected cardiac arrests
Volusia County Sheriff Mike Chitwood said the department told him the information was “too time consuming” to continue sharing
The City of Pinehurst is seeking to reduce firefighter responses to certain emergencies as a “cost-saving measure”
First Response Ambulance Service in Decatur disputed the computer-based system’s calculations that it had fallen short of meeting response time requirements
Columbia police and MU Health Care will review whether protocols were followed after paramedics stayed back due to safety concerns
The law signed by Gov. Jared Polis this week allows dispatchers to receive compensation for PTSD brought on by hearing traumatic incidents
“Alyssa’s Law,” named after a Stoneman Douglas High School shooting victim, seeks to establish real-time coordination between schools and first responders
The University of Buffalo-led study also found that the proportion of EMS-attended deaths doubled around the same time period
Officials also said high call volumes due to COVID-19 are straining the city’s EMS system
Officials said there were nearly 2,000 emergency calls, as well as more than 2,000 non-emergency calls, as civil unrest peaked on May 30
Authorities searched for the man for two days after receiving a “vague” description of the remote area during the initial 911 call
The system alerts only the fire and EMS stations being dispatched and is meant to reduce first responders’ stress
A California county grand jury found that deficiencies at Oakland’s 911 center caused thousands of calls to go unanswered for up to two minutes
Officials say fire department and police personnel were not able to enter the zone and did not reach either victim
The city is poised to direct the funds toward the Portland Street Response program that would dispatch paramedics and behavioral health experts on some calls
Funding, COVID-19, civil unrest: Resources from the Federal Interagency Committee on EMS Meeting for the challenges facing EMS
The dispatcher said what she was seeing on video looked “different,” and she didn’t care if the call made her look like a “snitch”
The pilot program will dispatch new mobile teams to help those having a mental health crisis or substance abuse problems
Albuquerque Mayor Tim Keller proposed a plan to send social workers and other specialists to mental health and homelessness-related calls
The suit alleges a man died after paramedics failed to treat or transport him
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