911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Have EMS operations failed to keep up with the growing complexity demanded by the communities we serve?
Key findings from the Verizon Frontline Public Safety Communications survey
Learn how the Philadelphia Fire Department redefined service delivery, funding and success
The partnership is promoting the use of the BE FAST acronym to help people recognize the symptoms of stroke and when to call for help
High stress, low pay and a tight job market is putting extra pressure on dispatchers at Morgan County 911 communications center
Crawford County residents can sign up for the alerts to alert them to significant weather, hazardous materials incidents, AMBER alerts for missing children or an active shooting
The Springfield Community Crisis Response Team would be comprised of one EMT or nurse and one clinician that would be available 24/7 to respond to non-violent 911 calls
Two dispatchers received Lifesaver Awards for two separate incidences involving critical calls and another dispatcher was honored for giving childbirth instructions to a woman in labor
Community paramedics are pioneering new ways to care for mental health patients – here’s how
Alyssa DeWitt was on the beach with her kids when she noticed four girls far into the lake struggling to make it back to the shore
As part of the “ROG the Dog” animal-assisted therapy initiative, 30+ dogs will be stationed across the country to deploy following emergencies
The Jacksonville Fire and Rescue Department reported they responded to 5,050 overdose calls last year, a stark increase from the 4,140 overdose calls in 2019
Firefighters reported at least 46 dispatching errors or concerns this year, after staffing shortages at the Durham’s 911 center forced operators in a nearby city to answer nearly 1 in 10 incoming calls
The Volusia County program allows dispatchers to transfer non-emergency 911 calls to a nurse for remote assessment and home care guidance
The Portsmouth union members are among the first government employees in Virginia to request collective bargaining since the ban was lifted May 1
Union County EMS officials wrote that residents are likely mistaking the sound of cicadas for vehicle or home alarms
With skills, preparation and clear expectations, EMTs and paramedics can facilitate productive conversations with bystanders at an incident
The former Cambria County dispatcher, who is white and the mother of a biracial child, alleges she was fired for reporting harassment
Lawmakers are unsure whether American Rescue Plan funds can be used to sustain WyoLink, which connects more than 500 agencies across the state
Find out how 5G enables public safety agencies to respond faster with real-time information that keeps first responders and their communities safer
Keeping them going round and round during fuel supply disruptions
Use the information and strategies in this guide to help prepare your agency to keep up with the changing scope of out-of-hospital care and provide the most timely and appropriate response
As the winter’s surge of coronavirus cases overwhelmed Los Angeles hospitals, EMTs like Michael Diaz were forced to take previously unthinkable measures
The program seeks to determine which calls require a police response and which can be handled by firefighter-medics or others
Penn State College of Medicine researchers seek to better understand the factors that lead to unnecessary 911 calls and transports
San Francisco Mayor London Breed also announced a new Street Wellness Response Team to expand mobile mental health and social services
Discover the best security postures with high levels of availability and reliability
The Durham union said it can take as long as 10 minutes for firefighters to be dispatched to a call
Band employee jumps in a swamp to assist with cardiac arrest
MD Ally allows first responders to conserve resources by triaging non-emergency patients to virtual care
The department began using the GoodSAM telemedicine program in December to assess some patients remotely
“It’s crazy,” a dispatch supervisor said about the bizarre call
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