911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
The FirstNet Health and Wellness Coalition leads efforts to enhance first responder mental wellness through comprehensive strategies and policy changes
Have EMS operations failed to keep up with the growing complexity demanded by the communities we serve?
Key findings from the Verizon Frontline Public Safety Communications survey
The Jacksonville Fire and Rescue Department reported they responded to 5,050 overdose calls last year, a stark increase from the 4,140 overdose calls in 2019
Firefighters reported at least 46 dispatching errors or concerns this year, after staffing shortages at the Durham’s 911 center forced operators in a nearby city to answer nearly 1 in 10 incoming calls
The Volusia County program allows dispatchers to transfer non-emergency 911 calls to a nurse for remote assessment and home care guidance
The Portsmouth union members are among the first government employees in Virginia to request collective bargaining since the ban was lifted May 1
Union County EMS officials wrote that residents are likely mistaking the sound of cicadas for vehicle or home alarms
With skills, preparation and clear expectations, EMTs and paramedics can facilitate productive conversations with bystanders at an incident
The former Cambria County dispatcher, who is white and the mother of a biracial child, alleges she was fired for reporting harassment
Lawmakers are unsure whether American Rescue Plan funds can be used to sustain WyoLink, which connects more than 500 agencies across the state
Find out how 5G enables public safety agencies to respond faster with real-time information that keeps first responders and their communities safer
Keeping them going round and round during fuel supply disruptions
Use the information and strategies in this guide to help prepare your agency to keep up with the changing scope of out-of-hospital care and provide the most timely and appropriate response
As the winter’s surge of coronavirus cases overwhelmed Los Angeles hospitals, EMTs like Michael Diaz were forced to take previously unthinkable measures
The program seeks to determine which calls require a police response and which can be handled by firefighter-medics or others
Penn State College of Medicine researchers seek to better understand the factors that lead to unnecessary 911 calls and transports
San Francisco Mayor London Breed also announced a new Street Wellness Response Team to expand mobile mental health and social services
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The Durham union said it can take as long as 10 minutes for firefighters to be dispatched to a call
Band employee jumps in a swamp to assist with cardiac arrest
MD Ally allows first responders to conserve resources by triaging non-emergency patients to virtual care
The department began using the GoodSAM telemedicine program in December to assess some patients remotely
“It’s crazy,” a dispatch supervisor said about the bizarre call
The unit will be composed of a police officer, a paramedic, a behavioral health caseworker and a social worker
Astro, a pit bull mix, led a stranger to his owner who had suffered a medical emergency
Truckee Meadows Fire & Rescue (Nev.) dispatchers were presented with a woodwork flag in honor of Public Safety Telecommunicators Week
The “first first responders” were honored with special events, social media highlights and the “Tree of Life” campaign
The new resource is the latest in a series of publications for fire, EMS and law enforcement leaders to better understand Next Generation 911
Rockford dispatchers were taught to catch the signs early to notify EMS providers and police
The expanding Health One program provides on-scene care to those experiencing mental illness, homelessness and chronic health problems
Rep. Norma Torres, a former LAPD dispatcher, advocate Sarah Weston and public safety training consultant Kim Turner will discuss issues related to the profession
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