911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Regardless of pushback, providers have a responsibility to put the safety of the patient above all else when on scene
Consider adding these often-encountered patients to your EMT or paramedic class’s patient assessment drills or high-fidelity patient simulations
Learn how emerging AI applications will impact dispatch, ePCR, education and revenue cycle management
Dispatchers took more than 400 calls for injuries, drinking, vehicle crashes; the injured include a Galveston County Sheriff’s Office deputy
Dispatcher Asisha Milton will never forget this call
Cody Agnell got help for his mother on two occasions
Once a dispatcher realized the error, another crew was sent, but they arrived 11 minutes after the call
TikTok sensation Anna Muller shares how paramedics saved her life after she made a difficult 911 call
After extensive planning and training, the Long Beach IMR Pilot Program has launched to provide safe, timely and appropriate medical care to individuals in crisis
Crossville-Cumberland County Emergency Communications Dispatcher Kelli Billingsley told the family how to start CPR before EMS providers could arrive
Brian Tegtmeyer has more than 26 years of experience in public safety communications
Dispatchers will have statewide training and certification, and will be eligible for better benefits and earlier retirement
The conference is free for public sector employees, and discussions will include retention, recruitment, 911 and more
In this episode, our co-hosts touch on the topics of self-awareness and emotional intelligence, and suggest tips to help cope when individuals feel emotionally out of control
While chaotic situations can turn many things upside down, they can provide an opportunity to reflect on current processes
Sheriff Mike Chitwood says a dedicated crisis counselor will help dispatchers get the right resources to where they’re needed
Our co-hosts dissect Editor-in-Chief Kerri Hatt’s recent article on fentanyl exposure based on her conversation with Simon Taxel, NRP, BA, crew chief and public safety diver with the Pittsburgh Bureau of EMS
Scioto County leaders started a campaign earlier this month asking the public “stop and think” before requesting emergency services
“She was my guardian angel,” Caryn Hebert Sullivan said in praise of Sophia Furtado
Naperville Chief Mark Puknatis said the program allows providers to spend extra time working with the individual to address the underlying issues prompting them to call for help
A Bargersville Fire Department ambulance became available just in the nick of time to escort Sara O’Daniels to receive a new liver and kidney
The legislation would provide more medical and mental health benefits for public safety telecommunicators
What’s in a name? From dispatchers to telecommunicators or “headset heroes,” social posts show appreciation for the “first, first responders”
This week’s photo showcases one of the many social media posts highlighting telecommunicators and the life-saving work they provide every day
Learn how Avive’s new AED & response system can improve systems of care
People’s emergency text messages will be automatically translated for dispatchers
Cyber security strategists join the podcast to discuss the implications of a cyberattack on EMS infrastructure
Sharon McDonough has had a central role in repairing Tucson’s 911 center during a turbulent time
Therapeutic Transportation teams are intended to free up police, EMS providers and firefighters, as well as assist in alleviating hospital overcrowding
EMS Products
The communications platform for first responders went live in 2017 and currently has three million users nationwide
The FCC is monitoring the 3G phase-out and working to “implement safeguards” for older phones and other devices, a spokesperson said
Multiple agencies responded to the wreck and uninjured drivers were taken to the Pendleton Convention Center
Proponents also say the Crisis Response Unit reduced the number of people who were brought to jail or the ER and helped reduce violent crime
