Pa. woman sues over mother's death, says dispatcher denied service

Kelly D. Titchenell said her mother, Diana L. Kronk, 56, was jaundiced, incoherent and bleeding, but EMS providers were not told to respond


By Leila Merrill

GREENE CO., Pa. — A woman is suing Greene County, the county’s 911 call center and two of its employees, claiming that a dispatcher denied medical service to her dying mother, the Observer-Reporter reported.

Kelly D. Titchenell, daughter of Diana L. Kronk, 56, states in her lawsuit that on July 1, 2020, she got a text message from her brother saying that their mother was “in a bad way.”

Kelly D. Titchenell states in her lawsuit that a dispatcher said emergency services would not be provided because it would be a “waste of resources.” Greene County Solicitor Gene Grimm said he was not aware of the lawsuit but does not comment on pending litigation.
Kelly D. Titchenell states in her lawsuit that a dispatcher said emergency services would not be provided because it would be a “waste of resources.” Greene County Solicitor Gene Grimm said he was not aware of the lawsuit but does not comment on pending litigation.

The lawsuit goes on to say that Titchenell started driving to Kronk’s house, where there is no cell phone service. She called 911 to ask for help. Kronk was jaundiced, incoherent and bleeding.

In the suit, Titchenell claims that a dispatcher said emergency services would not be provided because it would be a “waste of resources.” The lawsuit also states that emergency vehicles and EMTs were at the call center, awaiting calls.

EMS providers were not dispatched. Kronk died.

On Friday, the Observer-Reporter said, Greene County Solicitor Gene Grimm said he was not aware of the lawsuit but does not comment on pending litigation.

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