911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Jennifer Dantzler, director of the Including Kids Autism Center, joins the podcast to share how EMS can better care for and communicate with patients with autism
“You cannot demand universal emergency response and then deny universal financial responsibility”
From unit assignment to nonemergent scheduling, this software solution can help call centers and EMS agencies manage staffing shortages and growing demand
After a yearlong delay, City Council is set to vote Jan. 26 on creating a “care response” that dispatches clinicians with EMS to certain mental health emergencies
Hexagon’s next-generation platform provides faster, smarter emergency response
Nearly killed by a brown bear during a summer hike, Anchorage resident Victoria Lytle reunited with the firefighters, medics and 911 dispatcher who trekked miles into the Chugach Mountains to rescue her
From wearables to voice assistants, a new wave of device-initiated calls is changing how dispatchers respond — and why better tech and training are crucial now
Among those recognized were a firefighter/paramedic who saved an infant from a blaze and an EMS sergeant who provided lifesaving aid while off duty on vacation
A look at what first responders need now – and what they need next
Readers weigh in on whether paramedics — or EMTs — should take the lead on low-priority 911 calls
Cobb County’s first caller video rescue showcases Next Generation 911 tools, while Gwinnett, DeKalb and Atlanta invest in tech and staffing
Escambia County officials say 71% is self-pay debt, with “frequent fliers” including one person who called 122 times in a month
Sterling Heights launched weekday BLS peak-demand units and color-coded dispatch to free ALS units for critical calls, reduce fatigue and better match resources
5 insidious partner issues to avoid so that patients feel safe in our care
Steps to implementing unified command, staging and access learned from the Route 91 Harvest Festival attack
Great Lakes region ECCs lead adoption of new protocol to guide dispatchers in handling suicidal callers
An independent review says incident command wasn’t formally established until 25 minutes after the shooter was in custody and fire crews were dispatched late
The Enhancing First Response Act would recognize dispatchers’ lifesaving role and improve emergency communications infrastructure
This special episode of Inside EMS explores the shift from reactive to preventative strategies in emergency services and the crucial role of technology and health initiatives
Hennepin EMS official said the police’s swift, accurate tally of victims let medics move the wounded quickly to three hospitals
Five townships allege Lackawanna County 911 is ignoring their primary ALS provider, while the county says it dispatches based on patient needs
I lived to retire from the ambulance company
Cayuga County dispatcher Shelly Delfavero presented a 911 coin to Auburn City Ambulance medics Dan Tomasino and Dan Cooper, who revived her multiple times
Agency coordinators will enroll staff statewide as part of a program that enhances training, technology and operational consistency
The AP reconstructed the July 4 Texas flash flood rescue using responder audio and survivor footage, revealing a chaotic response as the disaster killed 136 people
No family should have to wonder whether their loved one might still be alive if an ambulance had arrived sooner
From hazard mapping to resource deployment, AI is changing the way agencies prepare for major incidents
In this episode, our co-hosts discuss a news item that delves into the topic of Do Not Resuscitate orders and how providers can find clarity in the moment
The National EMS Memorial Service extended condolences and said EMT Frederick Whiteside’s LODD nomination remains under review pending more information
Collier County’s upgraded 911 system lets callers send text and video, with data-driven dispatch improving response times for EMS and first responders
From chronic burnout and staffing gaps to a lack of meaningful leadership engagement, personnel are sounding the alarm — and offering a roadmap for change
Next-gen technology that keeps public safety connected to mission-critical tools
A dispatch system outage in Baltimore delayed medic response during a 40-minute wait for EMS
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