911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Jennifer Dantzler, director of the Including Kids Autism Center, joins the podcast to share how EMS can better care for and communicate with patients with autism
This special episode of Inside EMS explores the shift from reactive to preventative strategies in emergency services and the crucial role of technology and health initiatives
I lived to retire from the ambulance company
More than a dozen local police, fire, EMS and emergency management agencies participated in a three-day federally funded active shooter training in Clark County
EMS crews raced to treat Sen. John Hoffman and Rep. Melissa Hortman, as audio captured frantic calls for backup, hospital alerts and warnings of an active shooter still inside
Public safety leaders warn that the House-passed bill lacks critical support for upgrading outdated 911 systems, calling the omission a threat to emergency response and community safety
From gathering necessities to understanding the hazards once the winds have ceased, these seven steps will ensure your community is prepared for a major storm
Cleveland is exploring the use of drones to quickly assess scenes, aiming to boost safety for firefighters, EMTs and paramedics by providing live video before crews arrive
The fire department plans to use nurses to handle non-emergency calls, freeing up EMS crews for more urgent responses
Lee County dispatchers Kelly Boos and Jessica Knipple helped guide the father as the baby was in distress with the umbilical cord wrapped around its neck
The Baltimore Fire Department will use AI and geofencing to manage 911 calls during Artscape, easing pressure on citywide dispatch
Minnesota Public Safety Dispatcher John Hutchins said access to traffic cameras were one of the best changes during his time on the job
A North Haven officer’s 9-year-old daughter’s quick thinking and guidance from a dispatcher helped revive her father during cardiac arrest
While EMS sees fewer opioid-related emergencies, the report highlights growing concern over mental health incidents in children and repeat 911 usage
Experts warn that driving someone to the hospital during a medical emergency can cost critical time
Hall Ambulance’s new dispatch center highlights the number of calls dispatchers handle each day
A Sumter County man faces a maximum punishment of 6 months behind bars and a $200 fine for multiple 911 calls and leaving hospitals without seeking treatment
Consider these gifts and tips for showing your appreciation during National Public Safety Telecommunicators Week
In this video, risk management expert Gordon Graham discusses the vital role telecommunicators play in maximizing public safety in their community
AMR officials raised concerns at a Harrisburg city council meeting, claiming calls meant for their ALS teams are being improperly routed to the fire department’s BLS units
Two FDNY dispatchers used their local knowledge to help rescue a teen trapped in deep mud while walking his dog, guiding firefighters to the scene just in time
T-Mobile doubles down on support for first responders with major ecosystem partnerships like Samsung, individual benefits and a $2M+ scholarship fund for children of fallen first responders
How AI-driven platforms are revolutionizing public safety messaging and disaster preparedness
The girl and her 6-year-old half-sister were the only witnesses to the 2010 double murder in Detroit
The former Albuquerque Fire Department dispatcher told a 911 caller in 2015 to “deal with it yourself” before hanging up on her as she tried to help a 17-year-old shooting victim who later died
Lt. Nelson Seto called 911 reporting breathing trouble, but EMTs left when he didn’t answer the door; hours later, he was found dead
Be prepared for Super Bowl-related emergencies, from avocado mishaps to cardiac arrest
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In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
From escaped kangaroos and raccoon invasions to mistaken international rescue calls, these bizarre incidents show that not every emergency is life-or-death
Any given shift, right?
“Our current standard is unrealistic,” Denver Department of Public Safety Executive Director Armando Saldate said after an 11-month review of call takers and response times
A partnership between State Radio and 988 will allow dispatchers to connect a 911 caller with a trained counselor
In this video, risk management expert Gordon Graham explains how making a point to actively listen can assist first responders while on scene
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- Calif. program linking 911 callers to nurses expands after seeing over $700K in savings
- Bystander video, dispatch audio captures N.C. shootout that killed 4 officers, wounded 4 others