911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
The definition of dynamic deployment and its implementation are explained in this mythbusting primer
Enable communications personnel to be the brains of the service and recognize their important quasi-supervisory role
Here is the “never-do” list if you want to have a long and prosperous career in EMS
Wake County EMS is rolling out a data-driven dispatch update that sharpens call triage and reduces lights-and-siren responses for select non-critical calls
The Cabarrus County event reunited survivors with telecommunicators, bystanders and responders, highlighting 24 out-of-hospital cardiac arrest saves in 2025
From unit assignment to nonemergent scheduling, this software solution can help call centers and EMS agencies manage staffing shortages and growing demand
Body camera footage shows an EMS dispatcher railing against Harford County deputies, expressing that she hoped they were killed and that “nobody likes cops”
Cloud-native HxGN OnCall Dispatch, OnCall Analytics and AI-enhanced HxGN Connect modernize communication and collaboration in D.C. metro area
Learn the four data fields dispatch must get right for stronger financial performance
The more complex the skill, the more attention it requires; so how do we get work done and still maintain awareness of the whole scene?
Brittany Hathaway, a firefighter/EMT with Cliff Gila Fire Department, Gila Regional EMS and Central Dispatch, collapsed while responding to a medical call
Lorain County commissioners approved a proclamation honoring 911 telecommunicators, urging broader recognition, mental health support and legal protections under Ohio law
Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking
After a yearlong delay, City Council is set to vote Jan. 26 on creating a “care response” that dispatches clinicians with EMS to certain mental health emergencies
Hexagon’s next-generation platform provides faster, smarter emergency response
Nearly killed by a brown bear during a summer hike, Anchorage resident Victoria Lytle reunited with the firefighters, medics and 911 dispatcher who trekked miles into the Chugach Mountains to rescue her
From wearables to voice assistants, a new wave of device-initiated calls is changing how dispatchers respond — and why better tech and training are crucial now
Among those recognized were a firefighter/paramedic who saved an infant from a blaze and an EMS sergeant who provided lifesaving aid while off duty on vacation
A look at what first responders need now – and what they need next
Readers weigh in on whether paramedics — or EMTs — should take the lead on low-priority 911 calls
Cobb County’s first caller video rescue showcases Next Generation 911 tools, while Gwinnett, DeKalb and Atlanta invest in tech and staffing
Escambia County officials say 71% is self-pay debt, with “frequent fliers” including one person who called 122 times in a month
Sterling Heights launched weekday BLS peak-demand units and color-coded dispatch to free ALS units for critical calls, reduce fatigue and better match resources
5 insidious partner issues to avoid so that patients feel safe in our care
Steps to implementing unified command, staging and access learned from the Route 91 Harvest Festival attack
Great Lakes region ECCs lead adoption of new protocol to guide dispatchers in handling suicidal callers
Jennifer Dantzler, director of the Including Kids Autism Center, joins the podcast to share how EMS can better care for and communicate with patients with autism
An independent review says incident command wasn’t formally established until 25 minutes after the shooter was in custody and fire crews were dispatched late
The Enhancing First Response Act would recognize dispatchers’ lifesaving role and improve emergency communications infrastructure