911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
In this video, risk management expert Gordon Graham explains how making a point to actively listen can assist first responders while on scene
EMS Trend Survey seeks input for What Paramedics Want in 2025 report
The state-of-the industry survey focuses on wellness, career development and satisfaction in EMS
Combat staffing shortages, rising operational costs and increasingly complex reporting standards
Consider adding these often-encountered patients to your EMT or paramedic class’s patient assessment drills or high-fidelity patient simulations
Learn how emerging AI applications will impact dispatch, ePCR, education and revenue cycle management
$46 million in state funding will give dispatchers across the state more accurate caller location information
Oakland County said the county’s P25 replaces the 20-year-old radio system it had and will support faster response times and more robust connections
The Orange County Sheriff’s Department is implementing a 911 screening process that involves a few short questions to determine if a deputy or a mental health expert will respond to the call
RAND report finds 911 and 988 mental health hotline require coordination from law enforcement, mental health specialists and others to promote interoperability
Matt Zavadsky, MS-HA, EMT, details the impact of integrating a 211 system into the 911 process and the benefits to the community
When it became clear the woman’s heart rate was dangerously unstable, the jail staff used a defibrillator to restore her heartbeat to a normal rhythm
Of the 1.3 million calls answered by Atlanta’s emergency line last year, only 45,000 were considered high-priority
A recently published white paper establishes a path for public safety legislative advocacy
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
Taking the concept of the right care, to the right person at the right resource to a new level
Regional agencies cover calls allowing Burnsville officials to focus on the families of the fallen
San Diego Fire-Rescue Dispatcher Juliana Rubio has been on the job for 36 years and the reunion with the Haskins was only the second time a patient sought her out
A 7-year-old girl died inside a 4-to-5-foot-deep hole she and her brother were digging at Lauderdale-by-the-Sea beach
First responder agencies across the country had suggested residents use a landline to report an emergency during the outage
Warren city council voted to have an ordinance written billing the residential facilities for lift assists and other non-emergency calls
Crews in Tyron faced a person pinned by a large tree that fell onto a house
Pilot program in El Cajon diverted some 911 calls to nurses for the appropriate level of care
EMS Products
As part of a $6.3 billion investment, FirstNet will become the exclusive wireless network to offer first responders uninterrupted priority and preemption across the entire AT&T 5G spectrum
A custom-developed CAD interface for omnicore dispatch sends an alert and message for CAD job dispatch information directly to the user’s radios ensuring no job is missed when the paramedics are away from the in-vehicle CAD terminals
Washington County suit states dispatchers sent law enforcement to crisis calls first before crisis workers
A look at how Orange County’s pioneering live stream video technology can set the stage for future adoption
EMS Station 37 is expected to reduce wait times in the southwest part of the city, freeing up other units
Kansas City Mayor Mayor Quinton Lucas hopes bonus will increase the number of call takers, help city meet national standards for answering 911 calls
Officials in Ashtabula County held a drill at Conneaut High School and learned what they can improve upon
New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
“Instead of responding to the majority of 999 calls we receive every day, we want to flip that so we only go to those patients who really, really need a double staffed paramedic emergency ambulance quickly.”
Is it the providers’ responsibility to stay until the patient can be located? If not, how long is long enough?
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Lawmakers reintroduce bill to reclassify 911 dispatchers as first responders
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