911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Can you have transparency without honesty and communication?
Learn how technology will shape the future of public safety operations, based on results of the second annual Verizon Frontline Public Safety Communications survey
EMS leaders and rising leaders respond with concrete steps to improve recruitment, retention, wellness, safety, etc.
The caller said a recording played over the phone as he tried to help a neighbor having a stroke
An EMS social worker describes how a new program in Texas is serving patients while decreasing 911 calls
“We don’t have an option of operating below a certain level ... we must fill the seat. Our overtime has exploded,” Scott Campbell, director of public safety, said
Nick Hutton, a sixth-grader, called 911 when he noticed his great-grandmother had slurred speech and a drooping face
A consultant recommended strategic planning and hiring more staff to reduce mandatory overtime and improve morale
Police say the 38-year-old Bronx woman averaged 100 false alarms per day that emergency personnel were forced to respond to
The service was expected to launch in early 2018, and delays have put deaf and disabled residents in danger, advocates say
Ira Younger called for help after his grandmother passed out and hit her head on the kitchen floor while making him a snack
If merger with Sprint closes, the “New T-Mobile” will provide free service to public and nonprofit law enforcement, fire and EMS agencies that apply
Rising volumes of false fire, medical and burglary alarms have prompted Columbus fire and police administrators to propose stiffer penalties for repeat offenses
In a letter to Delaware County 911 Dispatch, the county commissioner said callers have the right to decide which ambulance service responds
911 nurse triage and a high utilizer group program are exponentially reducing transports and healthcare expenditures while increasing patient satisfaction
Records showed a 34-minute delay after a caller tried to get help after someone shot out her car’s windshield
When a 911 caller told a dispatcher a plane had crashed into a nearby house, she couldn’t quite believe her ears
Owensboro-Daviess County 911 Director Paul Nave said “911 dispatchers perform life-and-death protocols, and they are trained to do that”
Officials say 911 responses have not been affected, but the attack has changed the way dispatchers perform their work
Officer Scott Valdez, who brought the boy a Happy Meal, offered some advice on when to call in an emergency
James Prudenciano had bought the watch two days earlier and chose to activate the “fall detection” feature
The tapes depict stranded riders crying, pleading for help for people with health conditions and in one case a man who had passed out, all when the gondolas broke down Oct. 5
Treating veterans’ complex health needs with telehealth, suicide screening and a dedicated medical home in the VA
The Enhanced 911 Center, which answered 477,711 calls last year, has 65 staffers, a drop of about 20 percent from 1998
A recent analysis showed that 911 calls have increased, yet no additional paramedics have been hired since 2015
Police said the man was trying to “purposely tie-up” lines when an Amber Alert was issued for five missing children
The Osage county dispatch center and ambulance district have taken to social media to hash out a dispute about profit margins, training and response times
North Dakota received more than $1.47 million in funds to fund the next phase of upgrades to the state’s 22 911 call centers
Bamberg County announced that its contract with the service had been terminated, in part because it failed to provide the required activity and financial reports
Elected officials concluded that creating a joint dispatch center would result in higher operational costs, estimated between $100,000 and $150,000 a year
The split between 911 coverage and interfacility transfers seems to be causing the biggest frustration for local emergency officials
The lawsuits accuse the county of failing to properly train dispatchers, not warning officers that errors happened and not ensuring the 911 mapping system was accurate
