911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
EMS leaders and rising leaders respond with concrete steps to improve recruitment, retention, wellness, safety, etc.
Translating data into information, and information into action
Do those in public safety do a good job of taking advantage of what’s available to help them in their times of need?
Records showed a 34-minute delay after a caller tried to get help after someone shot out her car’s windshield
When a 911 caller told a dispatcher a plane had crashed into a nearby house, she couldn’t quite believe her ears
Owensboro-Daviess County 911 Director Paul Nave said “911 dispatchers perform life-and-death protocols, and they are trained to do that”
Officials say 911 responses have not been affected, but the attack has changed the way dispatchers perform their work
Officer Scott Valdez, who brought the boy a Happy Meal, offered some advice on when to call in an emergency
James Prudenciano had bought the watch two days earlier and chose to activate the “fall detection” feature
The tapes depict stranded riders crying, pleading for help for people with health conditions and in one case a man who had passed out, all when the gondolas broke down Oct. 5
Treating veterans’ complex health needs with telehealth, suicide screening and a dedicated medical home in the VA
The Enhanced 911 Center, which answered 477,711 calls last year, has 65 staffers, a drop of about 20 percent from 1998
A recent analysis showed that 911 calls have increased, yet no additional paramedics have been hired since 2015
Police said the man was trying to “purposely tie-up” lines when an Amber Alert was issued for five missing children
The Osage county dispatch center and ambulance district have taken to social media to hash out a dispute about profit margins, training and response times
North Dakota received more than $1.47 million in funds to fund the next phase of upgrades to the state’s 22 911 call centers
Bamberg County announced that its contract with the service had been terminated, in part because it failed to provide the required activity and financial reports
Elected officials concluded that creating a joint dispatch center would result in higher operational costs, estimated between $100,000 and $150,000 a year
The split between 911 coverage and interfacility transfers seems to be causing the biggest frustration for local emergency officials
The lawsuits accuse the county of failing to properly train dispatchers, not warning officers that errors happened and not ensuring the 911 mapping system was accurate
The feature picked up the hard fall that Bob Burdett sustained and alerted 911, who located him and transported him to a hospital
There is an increasingly pressing need for PSAPs to be able to translate text-to-911 messages sent in languages other than English
Since the county went from four 911 centers to one, costs have increased, staff have unionized and technology is blamed for dispatch delays
Emergency crews evacuated 87 residents from a nursing home in Porter as floodwaters began to seep into the home
Researchers suggest early recruitment efforts to improve the lack of diversity in EMS, which has cultural divide, communication implications
Fire Commissioner Adam Thiel’s efforts to align how fire and EMS responses are measured includes “pot of meat” fires, dispatch time
The Phoenix Police Department announced that they would dedicate a new “quiet room” for dispatchers to help them deal with the stress of the job
Veteran firefighter-EMT Shawn Allen sought to create a unique comedy-drama that was a mixture between “The Office” and “Rescue Me”
The current analog-based system would be upgraded to an all-digital radio system
Authorities were searching in vain for Jada Strong before her live stream alerted Facebook to her medical emergency
John Shaw’s 78-second call with United Airlines Flight 93 passenger, Edward Felt, is part of a new book titled “The Only Plane in the Sky: An Oral History of 9/11”
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