911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Low-cost options for improving dispatch, scheduling and resource management
Agencies and government officials must evaluate performance expectations and funding to determine appropriate EMS delivery models
Your agency should have a policy covering communication with Deaf and hard-of-hearing people; are you familiar with it?
A rookie 911 operator guided the mother after the birth of the first twin during a storm; the ambulance continued to the hospital after it was rear-ended
Accountable EMS systems: Why they are different and misunderstood, and perform better
EMS1 talks with Pulsara’s Kris Kaull about the importance of communication, how to improve it with the right technology, and how the role of EMS in the overall healthcare landscape is changing
Richmond Ambulance Authority and Medic EMS share lessons from implementing the Medical Priority Dispatch System to improve stroke alert response
Municipalities in several states reported 911 outages on Monday night, many of which were resolved after a few hours
The Atlantic County Special Needs Registry seeks to ensure first responders can prepare to care appropriately for a person with special needs
The bill would prevent the spectrum used by first responders from being auctioned off in February 2021
A letter sent to all York County fire, EMS and police chiefs stated first responders must perform nonemergency communications tasks themselves until staffing issues are resolved
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Depending on the emergency, the drone can be deployed to deliver Narcan, a tourniquet or a defibrillator
Paramedic Johnathan Harrison said a tragic incident on his job inspired him to create a device that would make 911 callers’ homes more visible to first responders
Officials said the 911eye system will equip first responders with important details about a scene, such as the color of smoke or severity of a car crash
Some activists expressed concerns about the inclusion of police in mental health crisis teams
The drone is designed to deliver an AED, a tourniquet and Narcan to 911 callers before ambulance units arrive
The employee said Timesha Beauchamp was breathing and her tongue was moving when she was found alive after being declared dead
California’s dispatchers will now be classified as first responders instead of administrative or clerical workers
Odessa dispatchers recounted the Aug. 31, 2019 shooting that killed seven people and injured 25
The petition alleges issues including an unreliable radio network, unnecessary spending and poor performance that risks first responders’ safety
Maverick Cochran gave first responders the necessary information and even helped them care for his younger siblings
Advocates for the proposed program say it would be a more humane way to treat people in crisis and police could still be called for backup
Officials say the breach may have leaked the names and addresses of those who tested positive for the virus
Kasey Brislane, 13, says her heightened sense of hearing enabled her to notice her neighbor’s cries for help
Harvey Mayor Christopher Clark said that residents’ service would not be disrupted during the transition
The integration of the two technologies will get first responders detailed information about the crash before they arrive on scene
While COVID-19 cases have surged, EMS run volumes have dwindled as people are legitimately scared of going to the hospital
A 911 dispatcher shares his journey with vicarious trauma and burnout, and how he has become a crusader for other responders in crisis
First responders have been instructed to assume everyone has the virus
First responders in some areas of Erie County reported weak signals and “spotty” coverage despite the recently-implemented $26.5 million system
The bill would require training for dispatchers to give CPR instructions immediately for suspected cardiac arrests
Volusia County Sheriff Mike Chitwood said the department told him the information was “too time consuming” to continue sharing
The City of Pinehurst is seeking to reduce firefighter responses to certain emergencies as a “cost-saving measure”
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- Using nurses to answer non-urgent 911 Calls
- Ways to show appreciation for 911 dispatchers
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- Ill. 911 dispatchers receive training to listen for signs of strangulation
- Under new law, Wash. dispatchers will be classified as first responders