911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Seeing the same operating picture through the Hexagon Mobile for Public Safety software helps HEMSI optimize staffing resources
Incorporating real-time and body-worn camera footage into emergency preparedness, training and response
From house calls to heartfelt care: Inside the evolution of a Texas county’s community paramedicine program
Emergency services and utilities pivot as outages continue in southern Middle Tennessee
The 911 upgrade will allow callers to send images and video chat with first responders in real time
Bizarre crimes, angry animals, a prank gone wrong, and more - these are the most mind-boggling EMS stories from the past year
Learn about the state of public safety and how your agency can best plan for short- and long-term operational challenges
The two EMTs were responding to a report of someone having a seizure when a man pulled a gun on them in an elevator
The new computer-aided dispatch system allows for immediate automated selection of the closest available fire and EMS unit for all emergency calls
The EMTs working for a Brooklyn hospital were robbed of their medical bag while inside an elevator
It’s a myth that HIPAA is a barrier to bi-directional sharing; find out how data sharing between facilities and EMS agencies can become the norm
“Thor” is helping Mecklenburg (N.C.) EMS study the effects of therapy dogs on dispatchers’ vitals following stressful 911 calls
Work closely with local partners to provide better patient care, reduce response times and improve communication and quality
The CARES Act ambiguity can create some anxiety for EMS; here’s an overview of permissible expenditures and the importance of documentation for audits
The city will go forward with both a pilot program that excludes police and a separate co-responder plan that includes police officers, paramedics and mental health professionals
Kansas City Fire Capt. Robert “Bobby” Rocha and Communications Specialist Scott Davidson, who previously worked as a paramedic, died just a day apart last weekend
Subtle shifts in thinking add up to big results, offering greater levels of resilience to draw from during challenging times
An Orange County Fire Authority dispatcher sent a fire helicopter that arrived in 18 minutes instead of calling a sheriff’s copter only a minute away
Scott Davidson, 45, is the second Kansas City Fire Department member to die from the virus over the weekend
A dispatcher sent a fire helicopter that took 18 minutes to arrive instead of a sheriff’s helicopter that was one minute away
Crawford County emergency management, coroner’s officer, mapping and administrative staff began working from home this week to prevent the spread of COVID-19
O’Hare joins the podcast to discuss training and lessons from his role in the Boston Marathon bombing response
The family of the patient who died called the hospital directly after failing to reach a 911 operator due to a rare power distribution unit failure
Our co-hosts discuss an FDNY, NYPD collaborative pilot program that allows special teams comprised of mental health professionals and EMS providers to answer non-violent mental health 911 calls
7 steps to factoring in violence as a possible variable at special event EMS response and incident command
The top tenets of violent threat attack training and practice for EMS responders
Good communication and pre-planning: What the Boston Marathon bombing taught us
Joseph Thuesen was fired as the top administrator of Sacramento County’s fire/EMS dispatch center last year after an investigation into “financial irregularities” and alleged threats of violence
Community Ambulance ambassador program extended EMS’ role in COVID-19 screening and testing at hotels, arenas and in the community
Lessons in communication, coordination and safety from an unusual response involving several inmates
The county says approval of the tax addresses the funding deficit from dwindling landline fees and gives the county the money for the next 911 upgrades
When Allison Doyle began seizing while alone with her son, 7-year-old Kristopher kept calm and dialed for help
The new service allows individuals to receive notifications sent from local authorities to stay informed on potentially hazardous situations involving weather, traffic and other emergencies, including the spread of COVID-19
