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Consider these gifts and tips for showing your appreciation during National Public Safety Telecommunicators Week
Learn how emerging AI applications will impact dispatch, ePCR, education and revenue cycle management
Matt Zavadsky, MS-HA, EMT, details the impact of integrating a 211 system into the 911 process and the benefits to the community
The National Highway Traffic Safety Administration’s Office of EMS is monitoring the incidents in Nebraska, Nevada, South Dakota and Texas
The National Highway Traffic Safety Administration’s National 911 Program has gathered a variety of resources to help you celebrate your colleagues and other 911 centers
Oakland County said the county’s P25 replaces the 20-year-old radio system it had and will support faster response times and more robust connections
The Orange County Sheriff’s Department is implementing a 911 screening process that involves a few short questions to determine if a deputy or a mental health expert will respond to the call
RAND report finds 911 and 988 mental health hotline require coordination from law enforcement, mental health specialists and others to promote interoperability
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
First responder agencies across the country had suggested residents use a landline to report an emergency during the outage
Pilot program in El Cajon diverted some 911 calls to nurses for the appropriate level of care
A custom-developed CAD interface for omnicore dispatch sends an alert and message for CAD job dispatch information directly to the user’s radios ensuring no job is missed when the paramedics are away from the in-vehicle CAD terminals
A look at how Orange County’s pioneering live stream video technology can set the stage for future adoption
Kansas City Mayor Mayor Quinton Lucas hopes bonus will increase the number of call takers, help city meet national standards for answering 911 calls
New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
Is it the providers’ responsibility to stay until the patient can be located? If not, how long is long enough?
Orange County residents dialing 911 will have a text option that will allow them to livestream a video to a dispatcher
911 calls from the Fort Worth Sandman Hotel explosion reveal panic and confusion
The first university officer arrived within 78 seconds of the gunfire report, and university and city police swarmed the building
EMT Frederick D. Whiteside, 43, was a veteran of 22 years at the FDNY
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
Details released on the bizarre 911 calls for a Marine injured after ejecting from his F-35 over North Charleston
Seeing the same operating picture through the Hexagon Mobile for Public Safety software helps HEMSI optimize staffing resources
Carla Murphy’s attorney said her safety concerns with the CAD system led to a dispute with Deputy Commissioner Augier and Commissioner Kavanagh
Brian Smith expressed concerns about home addresses being flagged as dangerous for first responders based on potentially erroneous information
Officials announced the expansion of a pilot program into Newark that partners mental health screeners with police officers
A language barrier led to the initial call being dispatched as a medical emergency at a Milford construction site