911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking
5 insidious partner issues to avoid so that patients feel safe in our care
Consider these gifts and tips for showing your appreciation during National Public Safety Telecommunicators Week
While EMS sees fewer opioid-related emergencies, the report highlights growing concern over mental health incidents in children and repeat 911 usage
Experts warn that driving someone to the hospital during a medical emergency can cost critical time
Hall Ambulance’s new dispatch center highlights the number of calls dispatchers handle each day
A Sumter County man faces a maximum punishment of 6 months behind bars and a $200 fine for multiple 911 calls and leaving hospitals without seeking treatment
In this video, risk management expert Gordon Graham discusses the vital role telecommunicators play in maximizing public safety in their community
AMR officials raised concerns at a Harrisburg city council meeting, claiming calls meant for their ALS teams are being improperly routed to the fire department’s BLS units
Two FDNY dispatchers used their local knowledge to help rescue a teen trapped in deep mud while walking his dog, guiding firefighters to the scene just in time
T-Mobile doubles down on support for first responders with major ecosystem partnerships like Samsung, individual benefits and a $2M+ scholarship fund for children of fallen first responders
How AI-driven platforms are revolutionizing public safety messaging and disaster preparedness
The girl and her 6-year-old half-sister were the only witnesses to the 2010 double murder in Detroit
The former Albuquerque Fire Department dispatcher told a 911 caller in 2015 to “deal with it yourself” before hanging up on her as she tried to help a 17-year-old shooting victim who later died
Lt. Nelson Seto called 911 reporting breathing trouble, but EMTs left when he didn’t answer the door; hours later, he was found dead
Be prepared for Super Bowl-related emergencies, from avocado mishaps to cardiac arrest
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In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
From escaped kangaroos and raccoon invasions to mistaken international rescue calls, these bizarre incidents show that not every emergency is life-or-death
Any given shift, right?
“Our current standard is unrealistic,” Denver Department of Public Safety Executive Director Armando Saldate said after an 11-month review of call takers and response times
A partnership between State Radio and 988 will allow dispatchers to connect a 911 caller with a trained counselor
In this video, risk management expert Gordon Graham explains how making a point to actively listen can assist first responders while on scene
Police said the shooter, identified as Natalie Rupnow, 15, was found with a self-inflicted gunshot wound when officers arrived and died en route to a hospital
Manatee County’s EMS drone program, launched in May, almost responded to a 911 call but was halted by a severe thunderstorm
EMS Trend Survey seeks input for What Paramedics Want in 2025 report
The state-of-the industry survey focuses on wellness, career development and satisfaction in EMS
“Lamar was an expert at helping others” the Columbia Police Department stated in a social media post
Syracuse Officer Michael Jensen and Onondaga County Lt. Michael Hoosock were killed in a shooting during which the two agencies were unable to get on the same radio channel
“Our young caller… was told we are always here to help, except next time he should probably use the non-emergency line,” the Shawano County Sheriff’s Office stated
Research found individuals experiencing out-of-hospital cardiac arrest in Baltimore were 45% less likely to receive bystander CPR compared to state and national averages
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