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A firefighter charged with urinating on a medic’s belongings is a sign of a problem left brewing for too long
Removing bias in employee evaluations with actionable data-driven metrics
Jason Dyess: “Leadership is mostly a matter of the heart”
Gloucester Firefighter Sander Schultz had been with the department for nearly three decades
Simple gestures, like checking in after difficult calls or noticing changes in behavior, can make a significant difference
Touchstone was well known for influencing many in EMS as an instructor, presenter and columnist
Regardless of why an error happened, the focus should be on preventing any future errors, supporting the provider’s remediation plan and helping them move on
Paramedic Bambi Dame was determined unfit for duty after Northwestern Medical Center staff reported signs of impairment
St. Charles County Ambulance District’s appointment makes Dr. Tan the first full-time EMS physician in the State of Missouri
Although teamwork is a natural element of public safety, it’s easy for leaders to become complacent and fail to pay sufficient attention to team dynamics
Scholarship opportunities in leadership development, mentoring, degree assistance are available
Establishing clear policies, protocols and building trust: PCHD EMS shares their body-worn cameras implementation journey
Detailing changes to equipment and PPE priority lists
The whole-system approach to protecting your personnel from violence
How a hybrid paid/volunteer emergency service model can provide the best care
It may feel counterintuitive at times, but achieving trust starts by showing unilateral respect to everyone, even when you disagree
We threaten our organization’s resiliency and progress when we make opinion-based decisions
Pittsburgh EMS Chief Amera Gilchrist shares the progressive plan she fervently believes will reduce staffing challenges
People don’t leave bad jobs; they leave bad managers. Are you taking the steps to build relationships with your providers?
There is no substitute for high-context communications and training that occurs between two people, engaging privately, face-to-face
Four steps to stopping the stress cycle
Foxwall EMS Chief Tony Cuda started in EMS as a teenager and quickly became a paramedic
The uncertainty of complex problems requires flexibility when crafting responses
“As a volunteer agency, I want to make sure when someone calls 911 in our district, that our ambulances are ready to roll out the door when the tones go off.”
Cheshire EMS Chief Michael Spain, Deputy Chief Chad Butler announced their sudden departure from the service that started in 2022
“Micromanage everything” and other bad advice for new industry leaders. Rank your favorites
Proven strategies to turn the tables and bring balance back into negotiations
A guide to enhancing workforce conditions, improving quality of care and shaping the future of the industry
Action doesn’t equal accomplishment – move with actual goals in mind toward a common vision