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Matt Zavadsky, MS-HA, EMT, details the impact of integrating a 211 system into the 911 process and the benefits to the community
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
Taking the concept of the right care, to the right person at the right resource to a new level
CPR
When it became clear the woman’s heart rate was dangerously unstable, the jail staff used a defibrillator to restore her heartbeat to a normal rhythm
Of the 1.3 million calls answered by Atlanta’s emergency line last year, only 45,000 were considered high-priority
A 7-year-old girl died inside a 4-to-5-foot-deep hole she and her brother were digging at Lauderdale-by-the-Sea beach
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First responder agencies across the country had suggested residents use a landline to report an emergency during the outage
Crews in Tyron faced a person pinned by a large tree that fell onto a house
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Pilot program in El Cajon diverted some 911 calls to nurses for the appropriate level of care
Washington County suit states dispatchers sent law enforcement to crisis calls first before crisis workers
A look at how Orange County’s pioneering live stream video technology can set the stage for future adoption
EMS Station 37 is expected to reduce wait times in the southwest part of the city, freeing up other units
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Kansas City Mayor Mayor Quinton Lucas hopes bonus will increase the number of call takers, help city meet national standards for answering 911 calls
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New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
“Instead of responding to the majority of 999 calls we receive every day, we want to flip that so we only go to those patients who really, really need a double staffed paramedic emergency ambulance quickly.”
Orange County residents dialing 911 will have a text option that will allow them to livestream a video to a dispatcher
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911 audio from Fairfax County shows the caller wanting to “remain a little subtle,” and have the patient transported to Walter Reed National Military Medical Center
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911 calls from the Fort Worth Sandman Hotel explosion reveal panic and confusion
Heavy rain, flooding led to 27 water rescues in Delaware County
Former Sedgwick County 911 dispatchers identifed Director Elora Forshee’s leadership as “tyrannical,” “discriminatory”
The first university officer arrived within 78 seconds of the gunfire report, and university and city police swarmed the building
Have EMS operations failed to keep up with the growing complexity demanded by the communities we serve?
Three Greene County officials were charged with tampering with public records
Delaware County officials look at a pilot program using mental health professionals, certified peer specialists as a fourth emergency service
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
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Details released on the bizarre 911 calls for a Marine injured after ejecting from his F-35 over North Charleston
Learn how the Philadelphia Fire Department redefined service delivery, funding and success
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages