911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
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A recent statewide study said the system is antiquated, poorly funded and understaffed, with 16 counties left without a 911 operator
“The launch of the network core comes a year into the FirstNet public-private partnership” FirstNet Senior Vice President Chris Sambar said
The mayor’s office said a “limited breach” occurred, forcing callers to relay information to dispatchers manually
Dispatchers will now wait three minutes instead of five after alerting a crew before paging the department again
The Phoenix Fire Department’s dispatchers duties were almost put to a “screeching halt” after a TV station put a live feed of the cat online
Officials said firefighters were not allowed on the scene of the bombing for over two hours because they were “out of the loop” about the status of the scene
The move could save money, boost response times and improve coordination during wildfires
It will be a challenge to find a replacement, state officials said, but they are working on it
Sirens could be heard blaring behind several frantic callers moments after the 950-ton structure fell into traffic
Nashville Fire Department officials voiced their concerns and said they “actually deal with having shortfalls” due to low staff numbers
VA patient Robin Harrison said she waited two hours with debilitating stomach cramps before calling 911
“It is unconscionable that some states divert fees collected for... 911 communications capabilities to unrelated purposes.” Commissioner Michael O’Rielly said
The calls shed some light on the terror inside Marjory Stoneman Douglas High School during the shooting, in which 17 people were killed
Mayor Lovely Warren said the dispatchers did not contact the fire department dive team after several 911 callers reported a boy walking on a bridge
Dispatcher Chris Damkot used the Medical Priority Dispatch System to instruct Sharon Zielke’s boyfriend on how to perform CPR on her
A former dispatcher for York County 911 said “it was normal for people to fall asleep” due to mandated overtime and short breaks
A sense of order begins to emerge among the Broward dispatchers and they start giving instructions on keeping the students safe
Sok Yi called dispatchers four times because someone threw away his clam chowder and another time to complain about the misdemeanor summons
Jenna Bixby was on her way to work when a man, who was driving the wrong way while intoxicated, slammed head-on into her car
Former Cincinnati Dispatcher Elizabeth Christenson said City Manager Harry Black’s management of the 911 center “poses a threat” to public safety
IAFC, Esri and the Intermedix Preparedness Division are teaming up to build the new software that better tracks emergency resources when mutual aid is required
The Pinellas County dispatch center is considering patching minor emergency calls to nurse practitioners
San Antonio Police Department Chief William McManus read real 911 calls in the style of Jimmy Kimmel’s “Celebrities Read Mean Tweets”
Jennifer Hoffman was named Telecommunicator of the Year for helping 5-year-old Jaylee relay her address when she called 911
An investigation was launched after reports claim that refurbishment engineers are overwhelming dispatchers with accidental 911 calls
911 dispatcher Jenna Bixby died after retired minister Richard Shaka hit her vehicle while driving the wrong way down the road
The tech company allowed several U.S. 911 centers to use their data to pinpoint a caller’s location
Anyone who dials 911 can reach emergency responders, even if the phone typically requires someone to dial “9'’ or another digit to reach an outside line
Miha Sumi’s fatal fall from Mount Hood fall was witnessed by nearly a half-dozen other climbers who called 911 as they watched helplessly