911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Through nearly two years of pandemic, the HEMS industry has been hit hard but proven resilient
Boston-based Cataldo Ambulance’s Ron Quaranto discusses leading a large EMS organization through the pandemic, recruitment and retention, and vaccine mandates
Including dispatchers in debriefings for major events can help them achieve maximum emotional recovery
In the 50+ years since its inception, 911 emergency response has evolved into an advanced framework helping others
Diane Barnett said she saw potential in her German shepherd, so she’s now funding his training to be an official therapy dog
On the 50th anniversary of the first 911 call, we remember the most creative ways emergency departments have reminded the public when (and when not) to contact them
With 50 years of emergency calls made nationwide, there are bound to be some callers who don’t quite know how to use the system
Walnut Creek Police are urging Apple Watch users to be more careful and review how the feature works
Authorities helped control traffic after Joseph Cooper said he lost control of his car on the highway
The FCC is seeking to prevent states from using the funds to pay for other government services
The bill that ensures that multi-line phone systems have direct access to 911 was created after a woman died after attempts to call 911 from a hotel room failed
The county said the Computer Aided Dispatch system uses “a graphic user interface which enables our users to more efficiently enter and retrieve information”
Officials said the virus slowed computers down and limited access, but personal data was not believed to be compromised
The unidentified guests asked a dispatcher if a police officer could help them get to the wedding on time, as they were running late
A complicated 911 call involving a translator, third-party caller and multiple dispatchers captured the futile efforts to revive a 12-year-old boy
Maranda Hanson and her colleague handled the “hundreds of calls” that poured in after a student opened fire at Marshall County High School
EMS providers refused to come to the aid of a man who was shot 16 times because he had crossed just over a city border in his car, video shows
The mother of four said she had no money or food and 911 was the only number she could call because she no longer had phone service
Communication problems, especially reliability and interoperability, are widespread and complicate preparedness, training and response
Even as the homeless crisis has reshaped politics of the city and region, 911 has not evolved to cope with the scale of the problem, city leaders say
Joanne Borgel’s colleagues say she dedicated herself to building up York County Control at a time when no one even knew what 911 was
Ashley Holtzlander used veteran firefighter-paramedic Gary Conner’s cellphone to locate him after his daughter said he was “somewhere between Wisconsin and Florida”
The report is an important resource in improving emergency communications systems
Apple said they are adopting Advanced Mobile Location, a precise way for the phone to report the location of the caller to dispatchers
William Rutger, 61, was arrested after making an allegedly alcohol-related 911 call twice
The boy said he was “very sorry” for the prank and recognized that it was “a really bad idea”
Police Chief Susan Ballard said around 2,500 callers were not able to get through after the false alert of an impending missile attack
National Association of State 911 Administrators executive director Evelyn Bailey said the locator system is not always reliable
Tyler Barriss was charged with involuntary manslaughter and giving false alarm and interference with a law enforcement officer
The new Memphis 911 call center includes added comfort for dispatchers, as well as the ability to see real-time statistics
The new system, Next Generation 911, will allow people to send emergency information as if they are posting to social media
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- Dispatcher faces prison after allegedly sharing 911 call on Snapchat
- Pa. woman sues over mother’s death, says dispatcher denied service
- Cincinnati 911 dispatcher suspended for reportedly refusing to send ambulance to stroke victim
- 2 Mich. firefighters suspended over delayed response to EMS call
- FCC fines two companies for multi-state 911 outage