911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Learn how balanced usability, access and security enable first responders to do their jobs more effectively wherever they are
Mission critical communications networks and Wireless WAN work in concert to enable first responders to make informed decisions and act quickly
How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem
FirstNet opt-in states now include all 50 states, two territories and Washington, D.C., expanding first responder wireless broadband network access
Calls from the train’s riders, freeway motorists and witnesses flooded the dispatch center as desperate voices explained a widespread disaster
Nelson Agosto called 911 to complain about the clams, and once again after he forgot the non-emergency phone number the dispatcher gave him
The 911 center’s staff mounted a full-on takeover of the Lamantia family’s Christmas, buying presents for the family of seven that is living in a hotel
In audio released from the call, a crew member tells a dispatcher what is going on while other members can be heard radioing for help
Dispatchers were not able to access their computers while taking emergency calls for 30 minutes
TyLon Pittman, 5, took action to prevent the Grinch from stealing his Christmas
While Assistant Attorney General Lori Chavez described the 911 call fee as “excessive,” Rio Rancho City Attorney Gregory Lauer said that it might be insufficient in some cases
Officials said there are multiple factors, such as an aging population, but emergency personnel are trying to pin the reason down further
One caller can be heard saying “there’s fire everywhere” when describing the fatal plane crash that occurred in July
One of the calls, released by the Honolulu Fire Department, detailed the final moments of Britt Reller, a Hawaiian Airlines manager who was killed
The bill would change how the money is distributed for 911 emergency services
More than a thousand 911 calls were handled during the first six hours of the deadly fires that broke out across Sonoma County
Officials said around 30 percent of all San Francisco 911 calls are accidental, and dispatchers spent about 5,000 hours calling people back in 2016
The new system is meant to allow people who are hard of hearing, speech-impaired or unable to talk safely on the phone to connect with emergency services
Because the cell phone used was inactive, the county department wasn’t able to “ping” the phone as easily as they’d hoped
Sen. Bill Nelson introduced legislation to modernize 911 systems by accelerating federal efforts to upgrade that crucial public safety infrastructure
John Brophy was fired after falling asleep during a 2005 call about an infant who was not breathing
Baltimore Fire Chief Niles Ford testified that the average wait time for the city’s 911 is only six seconds
A deputy spotted a baggie in the suspect’s car, but the suspect grabbed it, put it in his mouth and sped away
The new system cuts out the practice of “over triaging calls” and uses an algorithm to suggest to dispatchers what resources are needed
April Briscuso was arrested on suspicion of stealing more than $750 meant for former Officer Craig Tudor
A person who called 911 indicated the man was alive in the ditch at that time, and called five hours later returning to the site and finding him dead
The man told a dispatcher he was carjacked at knife-point, but then later said he couldn’t remember where he parked
The dispatcher gave the boy CPR instructions that he translated to his mother who was trying to save his baby sister
The automatic vehicle locator tracks first responders from more than 50 agencies throughout the county
The raises are part of a package deal that reduces mandatory overtime shifts and commits the city to a sharp increase in staffing
The FDNY said the school called three-year-old Elijah Silvera’s mother, not first responders, when the boy had an allergic reaction to a grilled cheese sandwich
AMR said the Resource Access Program is no longer in operation due to staffing shortages that lasted longer than anticipated