911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Changing just one of many variables that impact EMS response to 911 calls points to the complexity of changing average response times
A Crisis Car pilot program is pairing three disciplines: police, mental health and EMS to respond to behavioral emergencies
Learn how balanced usability, access and security enable first responders to do their jobs more effectively wherever they are
A potential law would waive the requirement that public safety dispatchers be residents of the county for at least one year before they are hired
Deputies found the girl and a younger boy home with an aggressive dog and a shotgun within reach
A woman in Calgary was targeted by Tyler Barriss “because of her online persona,” cops said in a press release
Six mental health professionals now provide help that officers cannot, and often refer people to outpatient treatment
They will award up to $125,000 for the top seven designs that create a concept for a first responder heads-up display
Health officials said fewer ambulances are available to respond to emergencies due to a significant increase in calls
A man was shot after a prankster called 911 last week with a fake story about a shooting and kidnapping
When the dispatcher asked Michael Lester where he was, he said, “I’m too drunk. I don’t know where I’m at”
Connie Britton, who starred on “Friday Night Lights,” plays 911 operator Abby Clark on the new Fox series
Officials said dispatchers handled three to four times their normal call volume as an unprecedented ice storm struck
A man was shot after a prankster called 911 last week with a fake story about a shooting and kidnapping
FirstNet opt-in states now include all 50 states, two territories and Washington, D.C., expanding first responder wireless broadband network access
Calls from the train’s riders, freeway motorists and witnesses flooded the dispatch center as desperate voices explained a widespread disaster
Nelson Agosto called 911 to complain about the clams, and once again after he forgot the non-emergency phone number the dispatcher gave him
The 911 center’s staff mounted a full-on takeover of the Lamantia family’s Christmas, buying presents for the family of seven that is living in a hotel
In audio released from the call, a crew member tells a dispatcher what is going on while other members can be heard radioing for help
Dispatchers were not able to access their computers while taking emergency calls for 30 minutes
TyLon Pittman, 5, took action to prevent the Grinch from stealing his Christmas
While Assistant Attorney General Lori Chavez described the 911 call fee as “excessive,” Rio Rancho City Attorney Gregory Lauer said that it might be insufficient in some cases
Officials said there are multiple factors, such as an aging population, but emergency personnel are trying to pin the reason down further
One caller can be heard saying “there’s fire everywhere” when describing the fatal plane crash that occurred in July
One of the calls, released by the Honolulu Fire Department, detailed the final moments of Britt Reller, a Hawaiian Airlines manager who was killed
The bill would change how the money is distributed for 911 emergency services
More than a thousand 911 calls were handled during the first six hours of the deadly fires that broke out across Sonoma County
Officials said around 30 percent of all San Francisco 911 calls are accidental, and dispatchers spent about 5,000 hours calling people back in 2016
The new system is meant to allow people who are hard of hearing, speech-impaired or unable to talk safely on the phone to connect with emergency services
Because the cell phone used was inactive, the county department wasn’t able to “ping” the phone as easily as they’d hoped
Sen. Bill Nelson introduced legislation to modernize 911 systems by accelerating federal efforts to upgrade that crucial public safety infrastructure
John Brophy was fired after falling asleep during a 2005 call about an infant who was not breathing
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