911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Mission critical communications networks and Wireless WAN work in concert to enable first responders to make informed decisions and act quickly
How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem
Tips on what to look for in a CAD system, how to implement it and how to keep it up to date
Baltimore Fire Chief Niles Ford testified that the average wait time for the city’s 911 is only six seconds
A deputy spotted a baggie in the suspect’s car, but the suspect grabbed it, put it in his mouth and sped away
The new system cuts out the practice of “over triaging calls” and uses an algorithm to suggest to dispatchers what resources are needed
April Briscuso was arrested on suspicion of stealing more than $750 meant for former Officer Craig Tudor
A person who called 911 indicated the man was alive in the ditch at that time, and called five hours later returning to the site and finding him dead
The man told a dispatcher he was carjacked at knife-point, but then later said he couldn’t remember where he parked
The dispatcher gave the boy CPR instructions that he translated to his mother who was trying to save his baby sister
The automatic vehicle locator tracks first responders from more than 50 agencies throughout the county
The raises are part of a package deal that reduces mandatory overtime shifts and commits the city to a sharp increase in staffing
The FDNY said the school called three-year-old Elijah Silvera’s mother, not first responders, when the boy had an allergic reaction to a grilled cheese sandwich
AMR said the Resource Access Program is no longer in operation due to staffing shortages that lasted longer than anticipated
Insiders from California Highway Patrol said the delays are caused by understaffing and outdated equipment
After Rodney Edwards lost his job and home in 2007, he studied to become a dispatcher
Updated CPR guidelines issued by the American Heart Association say that dispatchers should be able to give compression-only CPR instructions over the phone
The Automated Secure Alarm Protocol allows alarm companies to send alarm-reporting calls electronically to 911 operators
Officials are looking at an alternative response model where non-emergency patients could take an Uber to an urgent care facility and get reimbursed by insurers
The feature came just before Senator Bill Nelson introduced legislation that calls for the expansion of federal grants to assist with next-generation 911 systems
Users of the free 911 CDMX app can now get sound and vibration alerts for any quake strong enough to threaten damage in the city
Officials said it took nearly four minutes for an ambulance to be dispatched after a woman called about her unresponsive sister
The calls reveal the confusion that loomed after police say Radee Prince, 37, shot five of his co-workers at the granite counter company, killing three of them
The Department of Homeland Security OEC released the data to guide the development of policies, programs and funding
Officials said around five or six EMS providers and dispatchers were in the building at the time, but no one was injured
Governor Nathan Deal signed an executive order to create a statewide 911 agency after it was revealed they had no group to oversee the services
The 13 dispatchers were recognized for their performance during a 53-vehile pileup during whiteout conditions caused by blowing snow
Shane Paul Owen called dispatchers for help more than six hours after he accidentally locked himself in a church’s boiler room
A staff member who is faced with an emergency can select from active shooter, fire, police, medical or 911, and a dispatcher will direct their call
Sonoma County residents called 911 in record numbers, reporting blocked roads and then increasingly calling with pleas to be rescued
Average wait times increased from 26 seconds in August to 30 seconds in September
A mother called 911 saying that her baby was having trouble breathing; the dispatcher told her to drive the baby to the hospital
Paramedics were immediately dispatched to the scene, but it took five minutes before the dispatcher transferred the call to the Bradenton Police Department