911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
A Crisis Car pilot program is pairing three disciplines: police, mental health and EMS to respond to behavioral emergencies
Learn how balanced usability, access and security enable first responders to do their jobs more effectively wherever they are
Mission critical communications networks and Wireless WAN work in concert to enable first responders to make informed decisions and act quickly
One of the calls, released by the Honolulu Fire Department, detailed the final moments of Britt Reller, a Hawaiian Airlines manager who was killed
The bill would change how the money is distributed for 911 emergency services
More than a thousand 911 calls were handled during the first six hours of the deadly fires that broke out across Sonoma County
Officials said around 30 percent of all San Francisco 911 calls are accidental, and dispatchers spent about 5,000 hours calling people back in 2016
The new system is meant to allow people who are hard of hearing, speech-impaired or unable to talk safely on the phone to connect with emergency services
Because the cell phone used was inactive, the county department wasn’t able to “ping” the phone as easily as they’d hoped
Sen. Bill Nelson introduced legislation to modernize 911 systems by accelerating federal efforts to upgrade that crucial public safety infrastructure
John Brophy was fired after falling asleep during a 2005 call about an infant who was not breathing
Baltimore Fire Chief Niles Ford testified that the average wait time for the city’s 911 is only six seconds
A deputy spotted a baggie in the suspect’s car, but the suspect grabbed it, put it in his mouth and sped away
The new system cuts out the practice of “over triaging calls” and uses an algorithm to suggest to dispatchers what resources are needed
April Briscuso was arrested on suspicion of stealing more than $750 meant for former Officer Craig Tudor
A person who called 911 indicated the man was alive in the ditch at that time, and called five hours later returning to the site and finding him dead
The man told a dispatcher he was carjacked at knife-point, but then later said he couldn’t remember where he parked
The dispatcher gave the boy CPR instructions that he translated to his mother who was trying to save his baby sister
The automatic vehicle locator tracks first responders from more than 50 agencies throughout the county
The raises are part of a package deal that reduces mandatory overtime shifts and commits the city to a sharp increase in staffing
The FDNY said the school called three-year-old Elijah Silvera’s mother, not first responders, when the boy had an allergic reaction to a grilled cheese sandwich
AMR said the Resource Access Program is no longer in operation due to staffing shortages that lasted longer than anticipated
Insiders from California Highway Patrol said the delays are caused by understaffing and outdated equipment
After Rodney Edwards lost his job and home in 2007, he studied to become a dispatcher
Updated CPR guidelines issued by the American Heart Association say that dispatchers should be able to give compression-only CPR instructions over the phone
The Automated Secure Alarm Protocol allows alarm companies to send alarm-reporting calls electronically to 911 operators
Officials are looking at an alternative response model where non-emergency patients could take an Uber to an urgent care facility and get reimbursed by insurers
The feature came just before Senator Bill Nelson introduced legislation that calls for the expansion of federal grants to assist with next-generation 911 systems
Users of the free 911 CDMX app can now get sound and vibration alerts for any quake strong enough to threaten damage in the city
Officials said it took nearly four minutes for an ambulance to be dispatched after a woman called about her unresponsive sister
The calls reveal the confusion that loomed after police say Radee Prince, 37, shot five of his co-workers at the granite counter company, killing three of them
The Department of Homeland Security OEC released the data to guide the development of policies, programs and funding