911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
The wildest calls of the year included an impaling, cicadas, a turtle, attempts to steal ambulances, and something you should not say to 911 dispatchers
3 tips to build a more robust emergency response ecosystem for mental health crises in your communities
Watching ‘COPS’ together is more than a welcome mental getaway – it sparks important conversations about what it means to be a first responder
Paramedics were immediately dispatched to the scene, but it took five minutes before the dispatcher transferred the call to the Bradenton Police Department
Dispatcher Candance Middleton was ordered to pay $17 million for mishandling a 911 call that resulted in the death of a 7-year-old boy
After two families claimed deaths due to 911 issues, Assistant Dallas Police Department Chief David Pughes said he is confident it will not happen again
FirstNet, the nationwide wireless broadband network dedicated to public safety, is ahead of schedule, under budget and poised to change the practice of EMS
Kimberly Behnen made the 911 call that her parents had been educating her about for the past few years when her mother fell ill due to a medical condition
“Right now we do not have a way to tie in where AEDs are during a 911 call,” performance manager Mark Chandler said
Traditionally, counties would collect all households’ landline phone numbers and send out mass alerts, but landline usage has decreased
Nathan Hawkins was arrested after authorities received 20 emergency calls from his cellphone in the past year
The Emergency S.O.S. feature on the new IOS 11 calls 911 if the sleep/wake button on the side of the phone is tapped five times
The campaign urges people to lock their cellphones before putting them in their pocket or purse
Despite the fact that Apple phones have a chip that can receive FM radio broadcasts, Apple has refused to activate it
Officials said the girl was very articulate and composed when telling the dispatchers her mother was unresponsive
Barbara Harshman walked a caller through the process of what to do when an overdose victim began to turn blue
Jessica Briones walked into a police station with her unresponsive 4-year-old daughter who died the next day at the hospital
The county says that almost 94 percent of emergencies reported over the system could have been communicated over the phone
In the 911 recordings, a distraught Dina Markham told a dispatcher that her husband, Donald Markham, was unresponsive and bleeding from his head
The recent storms spurred the Senate to act on legislation that will require cellphones to work on other carriers’ networks during emergencies
Janine Gingras was awarded Call of the Week after an emotional call with a 7-year-old child who was suffering from chest pain and a bloody mouth
Tatyanna Watkins and boyfriend David Knight thanked Desiree Farrell for walking them through the birth over the phone
Richard Ishmon said he waited for over 10 minutes and had to call twice while he was giving his mother CPR
Governor Greg Abbott announced his decision to partner with FirstNet and AT&T to provide Texas with modernized communication devices
Zhailah knew exactly what to do when her mom had a seizure in the shower and slammed her head against the toilet
After being disruptive in the lobby, Vanderick Williams called 911, would not identify himself and said he needed to go to another hospital
Some callers were taking cover in an office or closet during the Aug. 28 attack
Eight people died and 145 patients had to be moved out of the stifling-hot facility, many of them on stretchers or in wheelchairs
“We can’t help the people who are truly in need when we keep having to deal with people who are minorly inconvenienced,” Fire Capt. Jason Sellers said
Fort Lauderdale Deputy Chief Timothy Heiser stressed that crews will not be monitoring social media on a regular basis
Officials said the number of 911 calls for overdoses has continued to climb even as fewer of those turn out to be fatal
In the thick of a paralyzing storm and its aftermath, the weight of this swamped city’s problems are landing at the cavernous 911 call center