911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem
Tips on what to look for in a CAD system, how to implement it and how to keep it up to date
The wildest calls of the year included an impaling, cicadas, a turtle, attempts to steal ambulances, and something you should not say to 911 dispatchers
Officials said around five or six EMS providers and dispatchers were in the building at the time, but no one was injured
Governor Nathan Deal signed an executive order to create a statewide 911 agency after it was revealed they had no group to oversee the services
The 13 dispatchers were recognized for their performance during a 53-vehile pileup during whiteout conditions caused by blowing snow
Shane Paul Owen called dispatchers for help more than six hours after he accidentally locked himself in a church’s boiler room
A staff member who is faced with an emergency can select from active shooter, fire, police, medical or 911, and a dispatcher will direct their call
Sonoma County residents called 911 in record numbers, reporting blocked roads and then increasingly calling with pleas to be rescued
Average wait times increased from 26 seconds in August to 30 seconds in September
A mother called 911 saying that her baby was having trouble breathing; the dispatcher told her to drive the baby to the hospital
Paramedics were immediately dispatched to the scene, but it took five minutes before the dispatcher transferred the call to the Bradenton Police Department
Dispatcher Candance Middleton was ordered to pay $17 million for mishandling a 911 call that resulted in the death of a 7-year-old boy
After two families claimed deaths due to 911 issues, Assistant Dallas Police Department Chief David Pughes said he is confident it will not happen again
FirstNet, the nationwide wireless broadband network dedicated to public safety, is ahead of schedule, under budget and poised to change the practice of EMS
Kimberly Behnen made the 911 call that her parents had been educating her about for the past few years when her mother fell ill due to a medical condition
“Right now we do not have a way to tie in where AEDs are during a 911 call,” performance manager Mark Chandler said
Traditionally, counties would collect all households’ landline phone numbers and send out mass alerts, but landline usage has decreased
Nathan Hawkins was arrested after authorities received 20 emergency calls from his cellphone in the past year
The Emergency S.O.S. feature on the new IOS 11 calls 911 if the sleep/wake button on the side of the phone is tapped five times
The campaign urges people to lock their cellphones before putting them in their pocket or purse
Despite the fact that Apple phones have a chip that can receive FM radio broadcasts, Apple has refused to activate it
Officials said the girl was very articulate and composed when telling the dispatchers her mother was unresponsive
Barbara Harshman walked a caller through the process of what to do when an overdose victim began to turn blue
Jessica Briones walked into a police station with her unresponsive 4-year-old daughter who died the next day at the hospital
The county says that almost 94 percent of emergencies reported over the system could have been communicated over the phone
In the 911 recordings, a distraught Dina Markham told a dispatcher that her husband, Donald Markham, was unresponsive and bleeding from his head
The recent storms spurred the Senate to act on legislation that will require cellphones to work on other carriers’ networks during emergencies
Janine Gingras was awarded Call of the Week after an emotional call with a 7-year-old child who was suffering from chest pain and a bloody mouth
Tatyanna Watkins and boyfriend David Knight thanked Desiree Farrell for walking them through the birth over the phone
Richard Ishmon said he waited for over 10 minutes and had to call twice while he was giving his mother CPR
Governor Greg Abbott announced his decision to partner with FirstNet and AT&T to provide Texas with modernized communication devices