911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Watching ‘COPS’ together is more than a welcome mental getaway – it sparks important conversations about what it means to be a first responder
Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available
4 tips to get the message across in non-face-to-face communications
Barbara Harshman walked a caller through the process of what to do when an overdose victim began to turn blue
Jessica Briones walked into a police station with her unresponsive 4-year-old daughter who died the next day at the hospital
The county says that almost 94 percent of emergencies reported over the system could have been communicated over the phone
In the 911 recordings, a distraught Dina Markham told a dispatcher that her husband, Donald Markham, was unresponsive and bleeding from his head
The recent storms spurred the Senate to act on legislation that will require cellphones to work on other carriers’ networks during emergencies
Janine Gingras was awarded Call of the Week after an emotional call with a 7-year-old child who was suffering from chest pain and a bloody mouth
Tatyanna Watkins and boyfriend David Knight thanked Desiree Farrell for walking them through the birth over the phone
Richard Ishmon said he waited for over 10 minutes and had to call twice while he was giving his mother CPR
Governor Greg Abbott announced his decision to partner with FirstNet and AT&T to provide Texas with modernized communication devices
Zhailah knew exactly what to do when her mom had a seizure in the shower and slammed her head against the toilet
After being disruptive in the lobby, Vanderick Williams called 911, would not identify himself and said he needed to go to another hospital
Some callers were taking cover in an office or closet during the Aug. 28 attack
Eight people died and 145 patients had to be moved out of the stifling-hot facility, many of them on stretchers or in wheelchairs
“We can’t help the people who are truly in need when we keep having to deal with people who are minorly inconvenienced,” Fire Capt. Jason Sellers said
Fort Lauderdale Deputy Chief Timothy Heiser stressed that crews will not be monitoring social media on a regular basis
Officials said the number of 911 calls for overdoses has continued to climb even as fewer of those turn out to be fatal
In the thick of a paralyzing storm and its aftermath, the weight of this swamped city’s problems are landing at the cavernous 911 call center
“We called 911 and it rang and rang and rang and rang,” a Houston resident said
After officials reported that 911 lines were “at capacity,” residents began posting their home addresses on social media in hopes of being rescued
Rescuers were overwhelmed by the amount of calls for help and had to prioritize life-and-death situations
Under a measure nearing final approval in Congress, businesses would be required to include direct-dial 911 on any new telephone system they install
Dispatchers were unable to page fire and EMS for more than a week after a malfunction caused the county’s software to revert back to 1997
Mike and Jane Pappardalo were packed and ready to go to the hospital, but baby Bryce came faster than expected
Alisha Coleman said the Bobby Dodd Institute fired her because she experienced unanticipated periods
Verizon says the network gives officials “the opportunity to weigh all their options as they make their important communications network decisions”
Starting in November, when anyone, including responders, listens to a police scanner, they may hear muddled voices
Clayton Nelson is charged with felony eluding, reckless driving, terroristic threatening and other charges
Erin Metzger dispatched a deputy and walked him through the entire delivery process
Some callers got a busy signal or their calls were dropped when calling the city’s 911 center
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