911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
3 tips to build a more robust emergency response ecosystem for mental health crises in your communities
Watching ‘COPS’ together is more than a welcome mental getaway – it sparks important conversations about what it means to be a first responder
Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available
Zhailah knew exactly what to do when her mom had a seizure in the shower and slammed her head against the toilet
After being disruptive in the lobby, Vanderick Williams called 911, would not identify himself and said he needed to go to another hospital
Some callers were taking cover in an office or closet during the Aug. 28 attack
Eight people died and 145 patients had to be moved out of the stifling-hot facility, many of them on stretchers or in wheelchairs
“We can’t help the people who are truly in need when we keep having to deal with people who are minorly inconvenienced,” Fire Capt. Jason Sellers said
Fort Lauderdale Deputy Chief Timothy Heiser stressed that crews will not be monitoring social media on a regular basis
Officials said the number of 911 calls for overdoses has continued to climb even as fewer of those turn out to be fatal
In the thick of a paralyzing storm and its aftermath, the weight of this swamped city’s problems are landing at the cavernous 911 call center
“We called 911 and it rang and rang and rang and rang,” a Houston resident said
After officials reported that 911 lines were “at capacity,” residents began posting their home addresses on social media in hopes of being rescued
Rescuers were overwhelmed by the amount of calls for help and had to prioritize life-and-death situations
Under a measure nearing final approval in Congress, businesses would be required to include direct-dial 911 on any new telephone system they install
Dispatchers were unable to page fire and EMS for more than a week after a malfunction caused the county’s software to revert back to 1997
Mike and Jane Pappardalo were packed and ready to go to the hospital, but baby Bryce came faster than expected
Alisha Coleman said the Bobby Dodd Institute fired her because she experienced unanticipated periods
Verizon says the network gives officials “the opportunity to weigh all their options as they make their important communications network decisions”
Starting in November, when anyone, including responders, listens to a police scanner, they may hear muddled voices
Clayton Nelson is charged with felony eluding, reckless driving, terroristic threatening and other charges
Erin Metzger dispatched a deputy and walked him through the entire delivery process
Some callers got a busy signal or their calls were dropped when calling the city’s 911 center
After his staff called 911, they told responding officers he’d had an entire bottle of vodka
Matthew Sanchez, a 10-year veteran, told the caller to “deal with it yourself” before hanging up
The police emergency call times now meet national standards, but a dispatch union rep said the fire department call center is understaffed and overwhelmed
Some T-Mobile customers were able to call 911, but were not being heard when a dispatcher answered
The 911 districts want AT&T, BellSouth and other companies to turn over billing information to prove they knew they were pocketing millions of dollars in fees
According to the St. Joseph Law Enforcement Center, the Communications Center answered around 209,000 phone calls last year, which is over 570 a day
Jason Eberhard gave a crash course to a woman’s distressed boyfriend over the phone on how to successfully deliver the baby at home
Thanks to Tony Spadaro’s quick thinking, EMTs were able to administer a defibrillator shock and bring back his wife’s heartbeat
Justine Damond called 911 after hearing what she thought was a sexual assault behind her home
More than 22,500 callers have been sent to a hold message by MetroSafe
MOST POPULAR
- Fla. county’s 911 triage system earns national recognition
- Ariz. city develops task force to address problems at 911 center
- FDNY urges residents to only call 911 for ‘real’ emergencies, not COVID testing
- Staffing shortages force private Wis. EMS agencies to decline 911 calls
- ESO announces EMS industry predictions for 2022