911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available
4 tips to get the message across in non-face-to-face communications
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
“We called 911 and it rang and rang and rang and rang,” a Houston resident said
After officials reported that 911 lines were “at capacity,” residents began posting their home addresses on social media in hopes of being rescued
Rescuers were overwhelmed by the amount of calls for help and had to prioritize life-and-death situations
Under a measure nearing final approval in Congress, businesses would be required to include direct-dial 911 on any new telephone system they install
Dispatchers were unable to page fire and EMS for more than a week after a malfunction caused the county’s software to revert back to 1997
Mike and Jane Pappardalo were packed and ready to go to the hospital, but baby Bryce came faster than expected
Alisha Coleman said the Bobby Dodd Institute fired her because she experienced unanticipated periods
Verizon says the network gives officials “the opportunity to weigh all their options as they make their important communications network decisions”
Starting in November, when anyone, including responders, listens to a police scanner, they may hear muddled voices
Clayton Nelson is charged with felony eluding, reckless driving, terroristic threatening and other charges
Erin Metzger dispatched a deputy and walked him through the entire delivery process
Some callers got a busy signal or their calls were dropped when calling the city’s 911 center
After his staff called 911, they told responding officers he’d had an entire bottle of vodka
Matthew Sanchez, a 10-year veteran, told the caller to “deal with it yourself” before hanging up
The police emergency call times now meet national standards, but a dispatch union rep said the fire department call center is understaffed and overwhelmed
Some T-Mobile customers were able to call 911, but were not being heard when a dispatcher answered
The 911 districts want AT&T, BellSouth and other companies to turn over billing information to prove they knew they were pocketing millions of dollars in fees
According to the St. Joseph Law Enforcement Center, the Communications Center answered around 209,000 phone calls last year, which is over 570 a day
Jason Eberhard gave a crash course to a woman’s distressed boyfriend over the phone on how to successfully deliver the baby at home
Thanks to Tony Spadaro’s quick thinking, EMTs were able to administer a defibrillator shock and bring back his wife’s heartbeat
Justine Damond called 911 after hearing what she thought was a sexual assault behind her home
More than 22,500 callers have been sent to a hold message by MetroSafe
When alerted with the technology, responders would receive the phone’s location as well as livestream video or audio
David Blackmon was charged with possession of cocaine and resisting arrest without violence
The Android phone was filmed restarting after an attempt to call for an emergency
The man used two phones to make the calls and even made calls in front of an officer who responded
An arrest affidavit said Lakesha Lewis, 28, and her mother, Callene Barton, 58, have each been charged with first-degree murder in the death of Xavier Mokarzel-Satchel
Joshua Rapolla shot his stepson, 19, during an argument and then accidentally hit his 12-year-old stepson
One caller told a dispatcher: “There’s a whole lot of people here shot”
Police said the boy ran to a neighbor’s house to call 911 after finding the women lying unconscious
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