911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Watching ‘COPS’ together is more than a welcome mental getaway – it sparks important conversations about what it means to be a first responder
Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available
4 tips to get the message across in non-face-to-face communications
Clayton Nelson is charged with felony eluding, reckless driving, terroristic threatening and other charges
Erin Metzger dispatched a deputy and walked him through the entire delivery process
Some callers got a busy signal or their calls were dropped when calling the city’s 911 center
After his staff called 911, they told responding officers he’d had an entire bottle of vodka
Matthew Sanchez, a 10-year veteran, told the caller to “deal with it yourself” before hanging up
The police emergency call times now meet national standards, but a dispatch union rep said the fire department call center is understaffed and overwhelmed
Some T-Mobile customers were able to call 911, but were not being heard when a dispatcher answered
The 911 districts want AT&T, BellSouth and other companies to turn over billing information to prove they knew they were pocketing millions of dollars in fees
According to the St. Joseph Law Enforcement Center, the Communications Center answered around 209,000 phone calls last year, which is over 570 a day
Jason Eberhard gave a crash course to a woman’s distressed boyfriend over the phone on how to successfully deliver the baby at home
Thanks to Tony Spadaro’s quick thinking, EMTs were able to administer a defibrillator shock and bring back his wife’s heartbeat
Justine Damond called 911 after hearing what she thought was a sexual assault behind her home
More than 22,500 callers have been sent to a hold message by MetroSafe
When alerted with the technology, responders would receive the phone’s location as well as livestream video or audio
David Blackmon was charged with possession of cocaine and resisting arrest without violence
The Android phone was filmed restarting after an attempt to call for an emergency
The man used two phones to make the calls and even made calls in front of an officer who responded
An arrest affidavit said Lakesha Lewis, 28, and her mother, Callene Barton, 58, have each been charged with first-degree murder in the death of Xavier Mokarzel-Satchel
Joshua Rapolla shot his stepson, 19, during an argument and then accidentally hit his 12-year-old stepson
One caller told a dispatcher: “There’s a whole lot of people here shot”
Police said the boy ran to a neighbor’s house to call 911 after finding the women lying unconscious
Due to high demand, the fire department will place a fire truck out of service so its medics can respond to health emergencies
Paramedics said they are scrambling to get to an ever-increasing number of emergencies
Gov. Bruce Rauner said lawmwakers waited until the last minute to bring the bill to his desk; he strongly opposed the fee increase
Firefighter Matthew Sanchez allegedly said to the caller, “I don’t have to deal with this, you deal with it”
Authorities said the malfunctions in the system deprives responders of recent emergency information
The girl, who was unsure of her address, called 911 and told dispatchers that her mother was having trouble breathing
The text-to-911 service will aid people who are speech or hearing impaired or crime victims
The severely stressed employees now handle 37 percent more calls than they did in 2011
The unidentified woman was given her money back and told to leave, without her nuggets
