Cincinnati 911 center to get boost in technology, training, morale

A plan was heard by city officials that listed reforms such as creating a training team and aiming to answer 90 percent of calls in less than 10 seconds

By EMS1 Staff

CINCINNATI — A detailed plan was laid out by city officials to increase training, technology and morale at the troubled 911 center.

WCPO reported that the center now aims to answer 90 percent of calls in less than 10 seconds, as well as create a full-time training team and implement new technology.

Captain Jim Gramke, who now runs the center, said he has increased lines of communications between employees and managers and hopes to boost morale in the center by painting walls, adding chairs and doing other things to make it a better place to work.

The center has faced scrutiny after 16-year-old Kyle Plush died in his minivan, despite calling 911 multiple times. 

"All of our human resources are going to be needed in this situation," Mayor John Cranley said. "We need every single person to continue to be part of the solution."

City council voted to spend $1.4 million on the center to make improvements.

Gramke said the training team will consist of five employees, compared to one employee that is currently training 100 staff members.

ShotSpotter technology will also be implemented to better pinpoint a gunshot’s location using soundwaves.


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