Editor’s Note: EMS1 is proud to be the Premier Media Sponsor of the Pinnacle Webinar Series. On May 20, 2025, at 2 p.m. ET, Fitch & Associates will present the webinar, “Rethinking EMS: Balancing innovation and patient safety”, sponsored by FirstWatch. Register today.
With staffing challenges, concerns about the dangers of lights and siren use, new contracting models and the pressure for EMS to evolve, many systems and have or are considering big changes. Adding BLS units, nurse advice lines and telehealth are a few of the many options on the table.
The big fear with any significant change is that we could miss a critical patient and send them a BLS crew non-emergent or to nurse advice when they really need a lifesaving ALS treatment.
Join Fitch & Associates for a dynamic Pinnacle Webinar Series event, “Rethinking EMS: Balancing innovation and patient safety”, sponsored by FirstWatch, on May 20, 2025, at 2 p.m. ET.
In this webinar you’ll learn how to think about these strategic challenges through the lens of data and probability. You’ll learn how to predict the real impact of change to minimize the risk while maximizing the benefits.
ABOUT THE SPEAKERS
Mike Taigman, MA, FAEMS
A former paramedic, Mike Taigman has authored more than 600 articles in professional journals and worked with emergency services and healthcare organizations in 49 of the 50 states, most of the Canadian Provinces, Israel, Palestine, Australia and throughout Europe. Mike serves as Improvement Guide for FirstWatch. He teaches improvement science as an assistant professor in the University of California San Francisco’s MS in Healthcare Administration and Interprofessional Leadership, and as an adjunct professor in UMBC’s MA in Emergency Health Services Management.
Chris Carlson, PhD, MBA, EFO
As a former paramedic, firefighter and fire chief, our clients benefit from Chris Carlson’s past experiences in roles that many of our clients hold today — he can help identify what to measure and how to measure it to provide greater efficiencies and safety to communities, first responders and public health officials. In addition to his field experience, Chris has held a variety of leadership roles including serving as a board member of the League of California Cities and California Fire Chiefs Association, chief operations officer at Transcare, and vice president of Xerox Corporation. Chris holds both an MBA and bachelor’s degree from the University of Redlands, and an Executive Fire Officer Certification from the National Fire Academy. He has significant entrepreneurial and venture capital experience, working in a leadership role with two different financial services firms. Chris is currently the senior product manager at FirstWatch.
Daniel Brown
Daniel Brown brings over 30 years of EMS and data experience to his role as product solutions owner at FirstWatch. He began his career in the field, serving in various roles including volunteer firefighter/EMT, pay-per-call EMT, and dispatcher. His passion for data led him to serve as EMS data specialist at his local EMS agency for over 12 years. At FirstWatch, Daniel now specializes in developing customized reports and data solutions that help public safety agencies turn information into actionable insight.
ADDITIONAL RESOURCES
- Transforming EMS: 6 considerations for implementing an EMS telehealth program. Engaging payers, the medical director, administrators and field providers was key to MedStar’s successful telehealth implementation
- EMS in critical condition. A national survey reveals EMS economic and operations redesigns that would have been considered heresy just years ago
- Quick take: ‘Data wins the day’. Colorado Springs, Sacramento and Richmond: Integrating analytics into decision-making to enhance patient outcomes, personnel support and sustainable operations
