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HIGHLIGHTS
Despite the best efforts of EMS providers, gaps persist – learn what goes into them and what you can do about them.
Learn strategies to provide for high-quality operations, while minimizing resource use through sound systems, process engineering and leveraging technology
A firsthand perspective on COVID-19 in EMS and fire and how data can help shape your agency’s response
With turnover among EMS hovering at 25% per year and costing more than $7700 per paramedic, data-driven strategies can help you improve employee retention.
EMS SOFTWARE, DATA & MORE
The novel coronavirus landed in Washington State in early 2020, kicking off a nationwide reckoning and a new era of service for first responders
“Time” magazine-featured paramedic Alanna Badgley reflects on the fear, fatigue and fight to get recognition and support for EMS during the pandemic and how that fight continues today
Learn these crucial phrases that signal emotional struggles for first responders and how to respond with empathy
Ditch the “all-or-nothing” attitude and replace it with “a little goes a long way” approach by following these five steps
Books
In a moment of global uncertainty, first responders and frontline workers stepped up when humanity needed them most; these are their stories.
Hit your fitness goals without breaking the bank
About the Sponsor: ESO
ESO is dedicated to improving the health and safety of communities through data-driven insights by offering an integrated suite of software products for EMS agencies, fire departments, and hospitals that transform how first responders collect, share, report, and analyze critical information.

With tools designed to enhance workflow, our EMS software empowers agencies to optimize prehospital patient care and operations, leading to better treatment decisions across the continuum of care.

See how ESO can streamline your agency’s processes by visiting www.eso.com/ems/.