911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
5 Texas EMS medical directors recount the operational and 911 triage challenges recent weather posed as power outages afflicted the region
Remote desktop units have enabled an ECC to maintain operations during large-scale emergencies even when employees are unable to report to the 911 center
The fire put Jeff Davis County 911 and ambulance services out of commission until other counties stepped in to provide coverage
Twenty-one minutes after the first 911 call and about 17 minutes after officials dispatched a unit, Keith Zapoticky was taken to a hospital; he was placed on life support and died two days later
A new jury will decide if Patricia Del Vecchio was the victim of disability discrimination and retaliation when she was fired in 2009
Parents of a 3-day-old baby, bitten by the family dog, drove their baby to the hospital themselves after two 911 calls went unanswered
Jessica said she learned that the most important part of the job is staying calm
Dylan Prather began texting the woman after he heard her faintly saying “Put the gun down” in a 911 call
The man’s blood-alcohol level was three times the legal limit; the kids are now in the care of their mother
The dispatcher said he thought he was talking to an adult because the 16-year-old was not frantic or panicking
Securing data in an EMS environment is critical to avoiding breaches of patient information and triggering mandatory reporting
The woman was able to text a vehicle description and a location while traveling along a highway
National Public Safety Telecommunicators week honors dispatchers for their response to emergency calls and giving lifesaving assistance
Memphis is looking at data-driven backing for community paramedicine or even a public-shaming campaign to rein in costs
Jenna Viloria called 911 after realizing her father was not waking up; she got to meet the dispatcher she called that day and received a medal
The dispatcher said she relied on her training to help her stay calm and talk the man out of taking his own life
Mallory Ransom sent police to intervene after answering a call from her mother, who was being held at gunpoint by her fiancé
The calls are not intended to be a source of revenue but rather a preventative measure to discourage repeat non-emergency EMS callers
Dispatchers are trained to ask firefighters for details about a situation; the fire chief said questions can be heard publicly over radios and exacerbate the situation
The Toronto City Council approved motions to make data from the fire and EMS systems real time calls public; the city hopes the data will lead to innovation
Emergency dispatchers began receiving frantic calls of a shooter at the plant at 5:03 p.m., fielding about 30 calls within 12 minutes
Check it out and add your own thoughts in the comments
Check it out and add your own thoughts in the comments
Follow this planning process to ensure the benefits of a new EMS software application are fully realized
The deputy who responded helped the girl with her pants and gave her a hug, saying it was the best part of her day; the girl’s mother was home, but didn’t know she’d made the call
A fleet manager equipped 40 ambulances with solar panels, which reduced fuel consumption and extended battery life
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