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Woman texts 911 to report kidnapping while held at gunpoint

Delaware County officials look at a pilot program using mental health professionals, certified peer specialists as a fourth emergency service
First responders from several agencies in Ottawa County participated in scenarios involving clearing rooms, treating victims
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
The group said the term should not be used by members who testify in civil or criminal cases