911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Remote desktop units have enabled an ECC to maintain operations during large-scale emergencies even when employees are unable to report to the 911 center
The fire put Jeff Davis County 911 and ambulance services out of commission until other counties stepped in to provide coverage
Findings from a recent survey show that needs for connectivity are outpacing agencies’ current capabilities as the pandemic accelerates digital transformation
The dispatcher said she relied on her training to help her stay calm and talk the man out of taking his own life
Mallory Ransom sent police to intervene after answering a call from her mother, who was being held at gunpoint by her fiancé
The calls are not intended to be a source of revenue but rather a preventative measure to discourage repeat non-emergency EMS callers
Dispatchers are trained to ask firefighters for details about a situation; the fire chief said questions can be heard publicly over radios and exacerbate the situation
The Toronto City Council approved motions to make data from the fire and EMS systems real time calls public; the city hopes the data will lead to innovation
Emergency dispatchers began receiving frantic calls of a shooter at the plant at 5:03 p.m., fielding about 30 calls within 12 minutes
Check it out and add your own thoughts in the comments
Check it out and add your own thoughts in the comments
Follow this planning process to ensure the benefits of a new EMS software application are fully realized
The deputy who responded helped the girl with her pants and gave her a hug, saying it was the best part of her day; the girl’s mother was home, but didn’t know she’d made the call
A fleet manager equipped 40 ambulances with solar panels, which reduced fuel consumption and extended battery life
Women’s History Month is celebrated annually during March; here’s a handful of inventions vital to present-day first responders
The report provides the segmented information state 911 leaders, legislators and policy makers need to make informed decisions about 911 services in their jurisdictions
An attorney said the lieutenant has retired and can no longer be disciplined; he is accused of failing to respond to a call for a choking child
Waze users reported a Texas interstate accident that appeared on a dispatch center’s feed 11 minutes before a 911 call was made
The service will link all 911 dispatch centers in the state and will improve location accuracy of 911 calls
The app allows health care providers to see a patient on scene and coordinate their response accordingly
Two workers from the city’s 911 center have been suspended without pay for failing to send police to a residence after repeated calls for help
The growing number of limited English speakers raises the urgency for managers and chiefs to have a solid plan for communicating with them in times of need
Bitcoin, also known as blockchain, can upload pre-incident plans, help 911 services obtain information during high volume times, employee memos and log equipment inventory
Most companies can’t bill for one out of four calls
The technology would help dispatchers gather more information from callers such as video footage of a crime in progress or a cellphone photo of a car crash
The woman was consequently arrested and is in jail on a disorderly conduct charge
While the county’s fire and rescue was sent to the residence, the dispatcher talked the father through the delivery of a healthy baby boy
The dispatcher who sent the first ambulance on scene didn’t mention to responders that the patient was in cardiac arrest
Police say Tony Schmucker, 37, had a medical emergency causing him to veer off the road
