911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
In this episode, our co-hosts touch on the topics of self-awareness and emotional intelligence, and suggest tips to help cope when individuals feel emotionally out of control
While chaotic situations can turn many things upside down, they can provide an opportunity to reflect on current processes
Our co-hosts dissect Editor-in-Chief Kerri Hatt’s recent article on fentanyl exposure based on her conversation with Simon Taxel, NRP, BA, crew chief and public safety diver with the Pittsburgh Bureau of EMS
Alamance Central Communications staff members work hard to ensure that citizens who need help receive the assistance they need in a timely fashion
Augusta 911 director Daniel Dunlap said roughly half of the nearly 1,000 calls the center averages daily are non-emergency nuisances to dispatchers
From the first introduction in 1876 to present, EMS communications have evolved greatly. What are some of the most important milestones in dispatch history?
The upcoming operating system will automatically relay a caller’s location to dispatchers in an effort to “reduce emergency response times”
Halifax District Royal Canadian Mounted Police used the incident to remind parents to teach their children about when to call 911
Onslow County EMS’s community paramedicine program was recognized by the National Association of Counties for working with frequent callers to address their issues
The advent of computer-aided dispatch (CAD) allowed EMS to improve response times and communication with the public. Technology continues to improve, making CAD more comprehensive and first responders more effective.
Dispatcher Jessica Brooks and Yvens Carrenard bonded after Brooks stayed on the phone with Carrenard during the shooting until he could be rescued
Now prehospital providers can give patient health information and transport updates in real time
Senate Bill 833 would require local emergency officials to follow first-ever statewide standards for public warnings
The 911 landscape has changed as acts of mass violence and other multi-caller/multi-victim high-threat incidents begin to increase
The grand jury said the city should immediately resume using a software filter to weed out the most frequent callers
The 911 calls released by police reveal the surreal confusion on the ground during and after the massacre
A lawsuit claims an employee who found Gloria Fanning in “a state of distress” inside a float tank did not call 911, but called her boss instead
Dorothy Craig, 3, grabbed a cellphone after her mother passed out and fell unconscious on the floor
Announced in April, the feature allows riders to call 911 directly from the Uber app
“Dispatchers are now answering approximately 1,000 more calls per day. That’s about 1,000 more calls from seven years ago,” Mayor Mark Farrell said
Should the controversial merger go forward, the grant funds will help ease the cost of moving Grand Rapids dispatchers into the county dispatch center
Ashley Flores’ family filed a wrongful death claim against Los Angeles County and Sheriff Jim McDonnell, alleging that multiple 911 calls were misrouted
Instead of sending an ambulance to every call, nurses will find out more about the patient and figure out a better alternative for them
Dispatchers were able to quickly figure out exactly where Joshua’s grandmother was thanks to a new system
Jason Gorham said he waited about 30 minutes as dispatchers transferred him repeatedly between several agencies in two states
By sending only ambulances to low-priority calls, the Chula Vista Fire Department believes it can respond to high-priority calls faster
Officials said an EMS crew was dispatched to an apartment complex for a lift assist and received a key, but it was for the wrong apartment
Brad Saddler was indicted on charges of second-degree official misconduct after being accused of sharing a recording of a call about a weapon in a vehicle
Hillsborough County Sheriff’s Office 911 center head Brad Herron said “abuse of a 911 call can take a 911 operator offline for anywhere between five and 10 minutes”
Officials said the synthetic drug K2 is “a huge problem,” with calls for issues with the drug sometimes surpassing opioid overdose calls
A plan was heard by city officials that listed reforms such as creating a training team and aiming to answer 90 percent of calls in less than 10 seconds
Gov. Bill Walker had sought $9.5 million in the annual capital budget to pay for the first phase of a 911 upgrade in an effort to improve emergency response times
“Individuals have used Cambria County radio frequency to transmit false information while posing as police officers,” District Attorney Kelly Callihan said