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911 and Dispatch

Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.

In this episode, our co-hosts discuss Kelly Grayson’s latest book which examines how patient care differs between the perspective of police officers, nurses and EMS professionals
EMS training in bleeding control must incorporate mass casualty incident plans and drills as well as the need to prioritize patient triage by injury severity, transport priority and the type of treatment – layperson or medical professional – that is required.
TikTok sensation Anna Muller shares how paramedics saved her life after she made a difficult 911 call
According to a press release, CenturyLink told department of public safety that human error by an employee of a third party vendor was to blame for the outage
Max Velez, 4, is being hailed a hero after calling for help when his grandmother stopped breathing due to a case of pneumonia
The app also has a feature that allows users to type messages to dispatchers, for situations when speaking is difficult or dangerous
The U.S. Department of Transportation and the U.S. Department of Commerce’s grant program will help upgrade call centers to Next Generation 911 capabilities
“From voice and data to video, being able to send that information while en route to the hospital is crucial,” Acadian Ambulance Director Joey Branton said
“It’s currently the largest emergency operations center in the state of Alabama,” 911 director Rod Coleman said
Britt Miller, who had never helped anyone deliver a baby over the phone, met Kim Schroeder, who delivered her daughter-in-law’s baby with Miller’s help
Brooklyn EMS volunteers offer services tailored to their New York community
The 911 Fee Integrity Act would require states to use collected 911 fees for 911 services only
Three individuals were named 2018 Hooley Awards winners at the 10th annual ImageTrend Connect Conference on July 19
The watch also has built-in GPS that alerts responders or a designated contact to the patient’s exact location
School officials hope the class will equip students with better communication skills and the appropriate responses in various emergency situations
Cincinnati Councilwoman Amy Murray said the launch of Smart 911 “will be able to save lives”
Christian Hale and Kevin Slone hopped onto a moving train, only to call 911 when they were unable to get off
Five years has made a world of difference to first responders on the ground in Boston on race day
Over the next few years, the Regional Emergency Communications Center plans to spend millions of dollars on improvements to its space and technology
Paul Stiegler, OnStar’s medical director, spent more than three decades as a top-rated ER physician
The Charlotte Fire Department is using the alert system to help solve the problem of drivers not moving out of the way for fire trucks and ambulances
Two girls, 13 and 14, allegedly threw bricks, glasses and tables at a paramedic crew when they responded to a hoax call about a girl in cardiac arrest
Officials said the 13-year-old boy sometimes reported false emergencies, and just hung up in other calls
Alamance Central Communications staff members work hard to ensure that citizens who need help receive the assistance they need in a timely fashion
Augusta 911 director Daniel Dunlap said roughly half of the nearly 1,000 calls the center averages daily are non-emergency nuisances to dispatchers
From the first introduction in 1876 to present, EMS communications have evolved greatly. What are some of the most important milestones in dispatch history?
The upcoming operating system will automatically relay a caller’s location to dispatchers in an effort to “reduce emergency response times”
Halifax District Royal Canadian Mounted Police used the incident to remind parents to teach their children about when to call 911
Onslow County EMS’s community paramedicine program was recognized by the National Association of Counties for working with frequent callers to address their issues
The advent of computer-aided dispatch (CAD) allowed EMS to improve response times and communication with the public. Technology continues to improve, making CAD more comprehensive and first responders more effective.
Dispatcher Jessica Brooks and Yvens Carrenard bonded after Brooks stayed on the phone with Carrenard during the shooting until he could be rescued
Now prehospital providers can give patient health information and transport updates in real time
Senate Bill 833 would require local emergency officials to follow first-ever statewide standards for public warnings