911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Our Inside EMS co-hosts welcome Lt. Ken Howell and Firefighter Mackenzie Gross to share about the Lexington Fire Department’s CP program
A passenger from the Missouri Amtrak derailment shares details of the response involving nearly 20 local and state agencies
In this episode, our co-hosts discuss a recent proposal from NREMT that could affect certification requirements for providers at all levels
Broward County’s 911 centers are spending millions of dollars in overtime — with dispatchers forced to work the extra hours— to make up for continuing vacancies
Grayson County began using Active 911, a program which simultaneously sends call information to all emergency department communication devices
Fresno County is saving millions of dollars by not transporting people who have been identified as 911 “frequent fliers” who abuse the system
Isaiah Smith is facing charges after police said he made six false 911 calls over a period of more than a month
Officials said reducing response for minor calls would preserve resources and improve response for “the most severe calls”
Striking the balance between agency independence and operational synergy through conflict resolution, funding and governance
A peer support team, made up of 10 St. Joseph County dispatchers, works to improve the mental and emotional health of staff members
Cradlepoint’s all-in-one mobile routers improved connectivity to support faster and more efficient emergency response
EMS providers are more than personal space invaders. The connections we form with the patient can be the key to creating an environment of healing
Harness a passion for care to identify improvement opportunities in clinical specialty areas and propose change
Lafayette dispatcher Antonia Bundy helped the boy with fractions after he said he had a “really bad day” because he had “tons of homework”
The lawsuit claims workers waited about 25 minutes before calling 911 after Thomas Becker fell ill, even though there’s a fire station about a half-mile away
Pairing simulations with a classroom environment, students in Hancock College’s dispatcher course learn how to funnel all the information first responder need
The measure would increase the monthly surcharge on residents’ phone bills from $1 to $1.25, and each phone line on a family plan would be charged the fee
Lee County EMS conducted a short survey of EMS leaders to determine if code words or plain language are used to request police to an unsafe EMS incident
Dispatcher Ryan Bancroft instructed the father how to carefully unwrap the umbilical cord, which was around the baby’s neck, and told him how to administer CPR
Beginning on the morning of Jan. 27 , Rockingham County will begin the process to merge all four dispatch centers into a single dispatch point
Dutch astronaut André Kuipers was making a call via the Johnson Space Center switchboard when he missed a number and called 911
Dispatcher Barbara Hughes was working when she took a 911 call reporting a blaze in the area where she lives
Officials urged parents to teach children not to play with disconnected phones after dispatchers received more than 30 calls in 30 minutes
A firefighter relates her experiences responding to Hurricane Michael in southwest Georgia
The close call occurred on Christmas Day when a mother said her child walked into the family pool after slipping out of the back door
It’s an emotionally punishing and high-stakes job, but veteran dispatcher Tracy Mosier said she couldn’t imagine herself doing anything else
Marion County’s dispatchers are some of the lowest paid in the state, and they’re leaving because they can make $5,000-$15,000 more in surrounding areas
“Had we known the shooter wasn’t there, we probably could have flooded that building a lot faster,” SWAT member George Schmidt said
A bold prediction that EMS patient transport to the hospital by ambulance is sure to peak, level off and decline as we near 2020
The calls offer a chilling glimpse into the moments when the Camp fire arrived at the Butte County’s doorstep
Two years after Stephanie Cifuentes helped save a man by giving CPR instructions, the family surprised her by coming to say “thank you”
Our co-hosts talk about the reclassification possibility and also consider the idea of a national certification for all dispatchers
Katie Porter was honored with the Lifesaving Award after guiding a woman through CPR to try and save her husband