As AI tools move quickly from concept to deployment, EMS leaders face practical questions about value, risk and readiness. This series provides clear, applied guidance for chiefs, directors and agency leaders on how to evaluate and implement AI to support clinical care, reduce documentation burden, improve decision-making, streamline operations and simplify workforce management.
From NEMSAC fallout to WHO recognition, Kupas unpacks the moments that defined his presidency — and previews how the annual meeting will push EMS forward
SPOTLIGHT ON AI
From suspended Medicare funding to unchecked artificial intelligence, unpacking the issues threatening the system
LEADERSHIP INSIGHTS
EMS agencies focus on patient care, but customer service is equally important
EMS educator proposes a system that includes recognition for certified and degreed paramedics alike to overcome staffing crisis
New opportunities for EMS providers means agencies must be willing to address pay, morale and poor leadership
Learn to ask for and accept help when needed, even after years of believing you have mastered your craft
Reframing emergencies, and what constitutes a “good” call is essential to preventing paramedic disillusionment
A focus on injury prevention, psychological first aid and financial solvency has big implications for health, happiness and finances
They are certainly worth saving, but EMS needs to stop sounding the alarm and look for internal solutions
While every situation is different, most people are more receptive to a sympathetic approach than an authoritative command
Steve Grau; Brett Lyle; Scott Moore, JD, MBA; and Mike Poynter share strategies to compete for caregivers in a post-pandemic world