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Will EMS matter in the future of healthcare?

Three outdated paradigms holding EMS back


“What outdated paradigms are limiting the future of EMS?” asks Fitch.

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This article originally appeared in the EMS1 digital edition “What Paramedics Want in 2022".

By Jay Fitch, PhD

History teaches that if a profession doesn’t innovate, it loses relevancy.

In the 1950s and ’60s, railroads were the primary way people, goods and services moved throughout America. Resistance to change and outdated work rules (e.g., requiring multiple conductors, even on freight trains without passengers) led to alternative transportation approaches and the expansion of air travel and freight. What outdated paradigms are limiting the future of EMS?

All-ALS first response and third-party insurers requiring hospital transport for payment top the list.


Many systems are also stuck in the outdated mindset that all 911 calls deserve a lights and siren (L&S) response, despite clear evidence to the contrary. Over a dozen studies show that the average time saved with L&S response or transport ranges from 42 seconds to 3.8 minutes, while increasing the chance of an EMS vehicle crash by 50% and almost tripling the chance of crash during patient transport.

In the 2022 EMS Trend Survey, respondents were asked how often their service should be using lights and sirens when responding to 911 calls. In the past two years, respondents have been consistent, with approximately 40% stating their service should use lights and sirens less frequently, while almost 60% responded, “same as we are now.”

[Read more: How to take action to reduce L&S usage]

To better address attitudes on this point, a clarifying question was added for 2022. Interestingly, 77% of respondents indicated that the use of lights and sirens increases risk. Earlier this year, 13 leading associations issued a joint statement on safely decreasing the use of L&S when appropriate. Read the report here. This should be required reading for those who don’t think anything needs to change.


Originally, EMS was to be organized as larger systems serving an entire region. Local politics and communities’ strong desire to directly control the initial federal funding available derailed many of the planned regional systems. The resulting patchwork quilt of agencies, associations and agendas has deviled our profession’s development for decades. Reimbursement is a clear example. EMS agencies consistently struggle to make ends meet. Federal studies first published in the late 1980s confirmed that EMS cost exceeds reimbursement. Over the years, this has resulted in excessive cost shifting and yet, leading national associations having been using the same lobbying strategies and expecting a different result. EMS needs to develop a consistent collaborative approach to enhanced funding.


In fragmented agencies that only pay lip service to innovation, the incentives get put in the wrong place. Not making waves becomes is prioritized over continuous innovation and improvement.

Multiple survey responses support that EMS resists innovation. For example, the failure to adopt telemedicine has remained consistent (65-71% of respondents for the past two years). Approximately three quarters of respondents have failed to adopt arranging alternate transportation over the past two years. A steady 66% of respondents have failed to adopt ambulance transport of 911 patients to alternative destinations (i.e., urgent care, mental health, detox from alcohol or opioids, etc.).

The abject failure of ET3 (the Emergency Triage, Treat and Transport model) – the voluntary, five-year payment model designed to address emergency healthcare needs of Medicare Fee-for-Service (FFS) beneficiaries following a 911 call – bears this out.

Ballistic vest adoption (almost 60% have not adopted ballistic vests), is another example of EMS resisting safety innovation. Trends added a question for 2022

Despite responders’ input about body-worn cameras being a mechanism to improve safety and reduce violence against caregivers, adoption has increased slightly, but 90% of respondents indicate their service does not equip providers with body-worn cameras.


So how does EMS inspire future trends toward relevancy? The answer is leadership. When asked, “Is poor leadership an issue impacting retention?,” nearly two-thirds (64%) of respondents indicated it is a major, significant or somewhat of an issue.

When asked what characteristics respondents valued most in leaders, the most frequent responses were honesty/integrity, transparency and communication ability. Leaders need to build on these core leadership qualities to enhance success.

This year’s survey also asked: “What innovative ideas do you have to improve recruitment and retention?” Responses included:

  • Developing a strong culture with employee engagement and improvement strategies
  • Evidence-based practices
  • Higher pay
  • Offering degree completion programs

It is incumbent on every EMS leader (and follower) to make the paradigm shift and think about the long game. EMS must understand that innovation is key to our future in healthcare. If we focus only on the short term, EMS will wind up a “no matter” profession, and continue to be relegated to a trade and referred to as “ambulance drivers.”

My advice for making sure EMS matters in the future is to consistently do the right thing on multiple levels, measure the results and share them in a variety of venues, including governing boards, community forums and social media.

About the author

Jay Fitch, PHD, is a founding partner at Fitch & Associates, which has provided leadership development and consulting for emergency services for more than three decades. A caregiver, director, consultant and author, his body of work in public safety spans nearly 50 years.

For more than three decades, the Fitch & Associates team of consultants has provided customized solutions to the complex challenges faced by public safety organizations of all types and sizes. From system design and competitive procurements to technology upgrades and comprehensive consulting services, Fitch & Associates helps communities ensure their emergency services are both effective and sustainable. For ideas to help your agency improve performance in the face of rising costs, call 888-431-2600 or visit