As AI tools move quickly from concept to deployment, EMS leaders face practical questions about value, risk and readiness. This series provides clear, applied guidance for chiefs, directors and agency leaders on how to evaluate and implement AI to support clinical care, reduce documentation burden, improve decision-making, streamline operations and simplify workforce management.
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SPOTLIGHT ON AI
As artificial intelligence advances from simple automation to autonomous systems, EMS agencies must learn how to adopt the technology responsibly without sacrificing accountability, ethics or patient care
Innovation requires redesigned workflows, accountability and operations
Commissioner Lillian Bonsignore on recognizing EMS as an essential service with the funding and career pathways to match
At NEMSMA’s leadership conference, Dr. Brent Myers makes the case that waiting for federal guidance is a losing strategy — and local governance is the only path forward.
From NEMSAC fallout to WHO recognition, Kupas unpacks the moments that defined his presidency — and previews how the annual meeting will push EMS forward
Closing out the year with a rapid-fire look at what frontline providers are really saying — from spinal immobilization, to swiping through microlearning
From suspended Medicare funding to unchecked artificial intelligence, unpacking the issues threatening the system
How Dr. Shannon Gollnick wants EMS to work smarter, not harder
From wearables to voice assistants, a new wave of device-initiated calls is changing how dispatchers respond — and why better tech and training are crucial now
LEADERSHIP INSIGHTS
Is your department properly identifying reporting and returning overpayments from the Centers for Medicare and Medicaid Services?
The long-awaited rule mandates that all health care providers receiving Medicare reimbursement return identified overpayments within 60-days or face Federal False Claims Act liability
An ambulance crew is suspended without pay after a news crew plays highway “gotcha”
Hire EMS providers with the experience, positive attitude and maturity to help your volunteer service be excellent in its commitment to the community
Follow these scheduling practices to improve provider morale, patient care and operational efficiency
The Drug Supply Chain Security Act mandates pharmaceutical tracking, tracing and documentation for EMS agencies
I make sure people suffering from alcoholism receive the same level of professionalism as every other patient
Take responsibility for building and improving a department culture through good words and deeds, not disparaging ones
The significant funding, workforce and leadership challenges facing rural EMS agencies were discussed at National Rural EMS Conference