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911 Misuse

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Matt Zavadsky, MS-HA, EMT, details the impact of integrating a 211 system into the 911 process and the benefits to the community
Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crisis and lowering arrest rates
Bizarre crimes, angry animals, a prank gone wrong, and more - these are the most mind-boggling EMS stories from the past year
Of the 1.3 million calls answered by Atlanta’s emergency line last year, only 45,000 were considered high-priority
Warren city council voted to have an ordinance written billing the residential facilities for lift assists and other non-emergency calls
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Pilot program in El Cajon diverted some 911 calls to nurses for the appropriate level of care
South County Fire is adding staff to its community resource paramedic program that has decreased 911 calls and emergency department visits
EMS officials in Cayuga County are looking at how to deal with increased calls as AMR prepares to leave at year’s end
Delaware County officials look at a pilot program using mental health professionals, certified peer specialists as a fourth emergency service
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
Mobile Integrated Health in Clark County will focus on reducing non-emergency 911 calls and providing resources for the medically-vulnerable population
Crash detection technology automatically alerts 911 when a severe car crash is detected, but it’s frequently leading to false reports
About $450,000 will go to nonprofits that focus on EMT training for young people of color, and $300,000 will go to Interface Children and Family Services
Scioto County leaders started a campaign earlier this month asking the public “stop and think” before requesting emergency services
A man listed as transient in St. Petersburg misbehaved while EMTs tried to treat him, an arrest report says
The caller was apparently complaining about slow traffic
Union County EMS officials wrote that residents are likely mistaking the sound of cicadas for vehicle or home alarms
A man is facing charges after posting a video of himself passed out behind the wheel in Times Square — just to get thousands of views
The two EMTs were responding to a report of someone having a seizure when a man pulled a gun on them in an elevator
The EMTs working for a Brooklyn hospital were robbed of their medical bag while inside an elevator
The woman was found hiding in a closet in her home after dozens of rescue personnel searched for her
FDNY EMS Chief Lillian Bonsignore says “any and all options” are on the table to prevent a lag in response times due to the spread of COVID-19 among members
Four agencies explain how they’re keeping their communities up to date on COVID-19, give advice on when to call 911 and how to avoid taking COVID-19 home or back to the station
Twin Cities-area police, paramedics and firefighters are recalibrating their response to the spread of the new coronavirus
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Police in an Oregon city took to social media to recommend several toilet paper alternatives for residents
Fire officials say the fees would hopefully deter facilities from relying too heavily on emergency services
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The mother of five told the dispatcher she didn’t have a way to feed her 6-week-old infant
Police said dozens of non-emergency calls poured in within 10 minutes of the 4.6 magnitude quake
Officials said about one-fifth of Xenia’s ambulance calls come from senior living facilities, often for non-emergencies