Editor’s Note: EMS1 is proud to be the Premier Media Sponsor of the Pinnacle Webinar Series. On Tuesday, June 16, at 1 p.m. CT, Fitch & Associates will present the webinar, “Appropriate responses with disproportionate resources.” Register today.
Every 911 call is important, but not every call requires the same immediate response. Since the creation of modern EMS, the strategy has remained largely unchanged — send the closest unit. This is the underlying design of every automated dispatch application.
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Today we face new challenges with a greater variety in patient acuity and fewer resources from a fleet often supplemented with units of limited capabilities. Simply matching resources to requests is more complicated than ever. Then add a need to consider not only the current caller, but how you will address the next request that hasn’t even arrived yet, which can completely overwhelm effective decision making.
Leveraging decision engines to implement new structured strategies with intelligence can shift the burden from a busy dispatcher to a defensible management policy that provides consistency while supporting effective outcomes.
On Tuesday, June 16, at 1 p.m. CT, Fitch & Associates will present the webinar, “Appropriate responses with disproportionate resources,” featuring Dale Loberger, BS, AEMT, GISP, customer success manager, Bradshaw Consulting Services, Inc.
Whether you work in a tiered system with varying capabilities or simply struggle to respond to calls with fewer resources than would be ideal, this session will address new strategies to help you respond to every call more appropriately.
The Pinnacle Webinar Series is produced in cooperation with Pinnacle Premier Media Partner EMS1. Ninth Brain is Fitch & Associates’ Learning Partner. This event is sponsored by BCS.
Additional resources
- Basic deployment metrics EMS leaders should know
- Is your department overwhelmed by system status management?
- The 5 stages of AI that will reshape EMS
- Turning numbers into narratives: The power of data storytelling
| MORE: Mind the gap: Data, disparities and the future of EMS
