911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Leveraging AI to reduce the burden on dispatchers
This special episode of Inside EMS explores the shift from reactive to preventative strategies in emergency services and the crucial role of technology and health initiatives
5 patient communication strategies to improve response to interventions, increase patient satisfaction and outcomes, and decrease job-related stress
Incorporating real-time and body-worn camera footage into emergency preparedness, training and response
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
3,100 paramedics weigh in on reducing stress, staffing challenges and leadership shortfalls
AMR begins a new dispatching protocol in Clark County to deal with a paramedic shortage
From house calls to heartfelt care: Inside the evolution of a Texas county’s community paramedicine program
Hayward dispatchers and public safety personnel are having to track calls using pen and paper
Takeaways from Dr. Tan and Chief Wylie on training and communicating to deploy rescue task forces, unified command and casualty collection points
Why EMS should use preparatory commands
Dispatchers in Worcester will determine which calls Community Healthlink teams will be sent to
Mobile Integrated Health in Clark County will focus on reducing non-emergency 911 calls and providing resources for the medically-vulnerable population
Officials plan to put all of St. Louis’ separate 911 centers for fire, EMS and police into one location, on one system
Kansas City officials hope to change the 911 call routing for fire, police and EMS with automation
The faster information can get into the hands of decision makers, the increased potential for a successful outcome
The legislation is aimed at speeding up the national upgrade to a modern 911 system
Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed
Low-cost options for improving dispatch, scheduling and resource management
40 rescuers in Cheshire County were recognized for their work in saving victims of sudden cardiac arrest
31 residents died in the Christmas 2022 storm that dumped over 50-inches of snow with hurricane-force winds
“Every recoverable victim was saved,” Allen Fire Chief Jonathan Boyd said, highlighting the work by EMS crews
Calif. voters want behavioral health professionals to respond to non-life-threatening 911 calls
Kelly Hunter has worked for AMR for over 25 years and is unsure what he will do with his winnings
Kern County EMS to hold a job fair and resume 911 ad campaign to increase staffing and reduce response time
Agencies and government officials must evaluate performance expectations and funding to determine appropriate EMS delivery models
Prepared Live aims to give Oconee County dispatchers a better look at the situation they are sending first responders into
Crash detection technology automatically alerts 911 when a severe car crash is detected, but it’s frequently leading to false reports
Your agency should have a policy covering communication with Deaf and hard-of-hearing people; are you familiar with it?
The mix-up sparked a debate on best practices for responding to 911 calls when the address is in question
Aiden Carter called 911 and stayed with the injured driver until first responders arrived
The Right Care, Right Now program has triaged more than 62,000 low-acuity 911 calls
N.Y. agency recognizes telecommunicators as “first line of communication”
