911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Two options include work-from-home dispatchers and using data to drive staffing decisions
The founder of The Healthy Dispatcher explains why understanding your emotions, and those of others, is so valuable in the 911 call center
FDNY EMS Chief Lillian Bonsignore says “any and all options” are on the table to prevent a lag in response times due to the spread of COVID-19 among members
Multiple people called 911 after the mayor’s elderly neighbor fell and hit her head; no EMTs were initially available but an operator later raised the priority to life-threatening
AMR also gets new 911 contracts and bankruptcy filings detail Rural/Metro’s struggles
Protocols and partnerships are critical to success of implementing a nurse triage program
First 911 call placed and received in Haleyville, Ala. on Feb. 16, 1968; marketing and education opportunity ever since
Jeff Clawson, ‘father of emergency medical dispatch’ speaks about the evolution of 911 dispatch and where the industry is headed
Honor dispatchers during Public Safety Telecommunicator Week in April, and throughout the year
Todd Stout, founder and president of FirstWatch, discusses the amount of data available available to EMS leaders and how to best put it to use
Being a “good listener” is one of the best compliments a supervisor, chief or educator can receive
The Tracy, Calif., fire department was recently caught in the crosshairs of the national media about plans to charge residents every time they call 911 for a medical emergency.
Transition has resulted in units to the wrong address, calls wrongly classified and a delay because “the headset was not properly plugged into the jack”
Current technology and operational procedures must be enhanced in order to ensure messages are received and can be responded to
He faces disciplinary action after saying the child had to be in distress and hanging up; a good Samaritan smashed the window
The devices allow dispatchers to see where ambulances are in real time, and are expected to help reduce response times
She knew what to do from a health and safety class, and sang “Frozen” songs to her 2-year-old sibling to keep him calm
The city of Pittsburgh and Allegheny County are finalizing the merger; a call from anywhere in the county will go into a consolidated call-taking center
When it comes to the frustrating health care merry-go-round of frequent 911 callers, it’s unfortunate that the county officials just don’t get it
County commissioners worry that it could interfere with EMS workers’ medical duties or intimidate elderly people into not calling 911 in a real emergency
It will require new equipment and training for dispatchers; officials hope to have it up and running by early 2015
The woman called 911 to report the man whose cell phone she stole wouldn’t leave her alone
The key of a successful program is to not only refer frequent 911 callers to social services, but to also check in on their progress
The actor was found unresponsive in his Calif. home
The county began handing out suspension letters to 911 abusers, and offers counseling and medical services to help them adopt healthier lifestyles
The 12-year-old called 911 and calmly turned himself in after the boy ran home screaming and collapsed bleeding on his porch
The ambulance service says its units were sent to patients with more serious conditions
The software will allow dispatchers to visually compare available ambulances after a woman with congestive heart failure was left waiting 37 minutes
A woman who had been shot and stabbed by her ex-husband drove to the first house she found, which happened to be that of a firefighter and EMT
Dad to dispatcher: “I got him in a bloody puddle for you officer;" the father is not being charged
State fees for 911 calls are expected to pay for half of the facility
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- Pa. county officials say not enough residents registered with Smart911
- Child playing with disconnected phone floods 911 with calls
- Mo. mayor offers $2.5K call taker hiring bonus to reduce 911 hold times
- 911 calls hampered during nationwide cellular outage
- Calif. congresswoman to bring 911 dispatcher as guest to State of the Union