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Today’s 911 call centers are staffed 24 hours a day, 365 days a year with police and fire dispatchers and 911 call takers.
NY union, administration spar over 911 system, response time -
The firefighters union is again calling on the city to overhaul the 911 call-taking system, saying it delayed the FDNY from reaching a Bronx blaze that injured nine Bravest.