Paramedic Chief
The news items, feature articles, videos and more you find here are selected specifically with paramedic chiefs and EMS leaders in mind. This content will give those who are charged with running a department or agency the tools, information and insight they need to excel as leaders and managers.
An organization’s ethical reputation is also a reflection of its leadership
Division Chief David Munoz on guiding members in the same direction with clarity and meaningful purpose
Reverse the process that’s causing the system to fail and fill your openings with the right people, not just the available ones
EMS can’t control the health care finance system, but providers should remain vigilant against fraud in their own business
He’s accused of falsifying county reimbursement forms for training classes and travel-related expenses
The program focuses on 254 Dallas patients who called 911 a combined 4,500 times last year; in 30 days, frequent flier calls have been reduced by 23 percent
The person to replace retiring Chief Kenneth Ellerbe faces decades of neglect and animosity, but has the power to positively lead a department ripe for change
Field medics relying on inept command staff to promote quality is like an orphan relying on a drunk uncle to raise him right — it’s never going to happen.
Controversy-plagued Chief Ellerbe, who has been chief since 2011, said he was not pushed aside and is retiring voluntarily
Being prepared ahead of time means EMS managers can proactively determine what the agency can live without — before they’re told what must go
The abrupt change in service has led to instability and uncertainty; if the system fails, so will the community’s trust
The new Nurse Health Line has been a huge success, and the Reno, Nev. program is well on the way to becoming sustainable and a model for other agencies
The project is $1 billion over budget and years behind schedule; officials ordered a 60-day suspension to find out why
The union claims the mayor did an end-around a court order by making the noncompetitive appointment
Whether you own one ambulance or 1,000, EMS agencies should aim for high quality while using the least amount of resources
Poor supervisors wait for people to fail to meet expectations and then they point out the failure
Being alert to “communication ischemia” is like watching a heart attack evolve; sometimes it’s dramatic, but more often, seemingly insignificant warning signs occur
We need to look beyond the immediacy of emergency care to make the EMS vocation a profession
When the people in the front of the ambulance clash, here’s how to get them back on the right road
There are a number of questions related to your customers and competitors that indicate whether you have moved beyond simple awareness
Being true to your core values is always the better road to choose
An agile organization is alert to internal and external factors, opportunities and challenges
Keep these communication fundamentals in mind when trying to get the message across to EMS providers, hospital staff, patients and bystanders
Chipping away at the small issues will make solving the big ones easier
Systems and electronic assistance can be applied to all medication control processes
The process should start with asking three fundamental questions
EMS unit hour utilization is always calculated as the number of transports divided by the total number of unit hours in the measurement interval
Scene sizeup takes a few seconds yet is worth every single moment, but witnesses might not perceive it that way
Although you might not realize it or ever even know, someone will see you at your best moments and your worst
Follow these 5 steps, and maintain high documentation standards to increase your collection rates
